CDI - Boutique Manager and Customer Experience (M/F)

Profile Sought You have a natural sense of interpersonal relations, a true passion for sales, and you know how to create a sincere connection with the people you meet. You are rigorous, reliable, and dependable. You have energy, curiosity, and the desire to participate in the construction of a rapidly growing brand. You speak English fluently: a real plus to be comfortable with customers coming from all over the world. A first experience in sales or in a boutique is expected; two years of experience, ideally in jewelry, fashion, or luxury, would be a real plus.

Your main mission At OKAN, you will play a key role: you will be the manager of the boutique and the customer experience, both in-store and online. You will ensure that every customer leaves with jewelry that reflects who they are and an experience they will remember. Through your interpersonal intelligence, you will build loyalty and increase the average basket size.

_Your responsibilities

Operational management of the boutique

• Ensure the proper upkeep of the point of sale on a daily basis (cleanliness, price display, merchandising, etc.)
• Be the main point of contact for the smooth running of the boutique (packaging, technical issues, cash management, etc.)

Stock management

• Receive orders from the workshop (inspection, labeling, updating on the site)
• Ensure regular and reliable inventories are carried out

In-store customer experience

• Guarantee an irreproachable customer experience during every visit (storytelling, advice, presentation)
• Welcome and advise an international clientele, in both French and English, adapting your approach to the expectations of each culture
• Master the specificities of selling to foreign customers (tax refund, international shipping, care and sizing advice)
• Manage payments and actively contribute to revenue development (cross-sell, in-store events)
• Develop and maintain a privileged relationship with loyal customers
• Organize events for VIP customers
• Report field observations (trends, demand peaks, customer insights, updating Shopify tags)

Online customer experience

• Advise customers via chat, email, and WhatsApp Business to facilitate online sales
• Prepare and ship online orders quickly, both in France and internationally

SAV & customer satisfaction

• Enter and process customer requests (SAV, returns, exchanges)
• Coordinate SAV shipments and returns with the workshop at the end of each month
• Ensure rigorous follow-up and fluid communication with customers
• Analyze returns and defects to formulate improvement recommendations for the workshop

_Remuneration & benefits Salary: 2300-2800 € gross/month with a quarterly variable defined on criteria revised every quarter in consultation. Working hours: Tuesday to Saturday, off Sunday and Monday. Leave: 5 weeks of paid leave (CCN BJOH, IDCC 3251) Benefits:

• 50% reimbursement of transport pass
• Mutuelle Alan
• OKAN Wardrobe: 1,000 €/year to embody the brand daily

Remuneration: 2,300.00€ to 2,800.00€ per month Benefits:

• Coverage of daily transport
• Price reductions
• RTT

Pre-selection question(s):

• On what date are you available?
• What are your salary expectations?

Language:

• English (Required)

Job location: On-site </body>