Danish-speaking First Line Agent to Stockholm inner city!

About the position We are now looking for you who are at the beginning of your career, Danish-speaking, and want to work in a fun and team-oriented support role for one of our customers located centrally in Stockholm. In summary, your responsibilities include the following: Receive and handle incoming support requests via telephone, e-mail, and the ticketing system. Act as the first point of contact for both customers and internal users. Participate in improving working methods, routines, and the overall customer experience. Work closely together with Second Line, internal experts, and other cross-functional teams to ensure effective solutions. Perform troubleshooting of technical problems in the business system as well as in the other systems connected to it. Provide guidance on how the systems work and support users with questions regarding processes and various types of user challenges. Act as the first point of contact for both customers and internal users.

We are looking for you who Master Danish and English in both speech and writing. Have previously worked in customer service or technical support, or alternatively had a part-time job in customer service alongside high school studies. Have a service-oriented way of working, good communication skills, and enjoy contact with users and customers. Work solution-oriented, take responsibility for your tasks, and safeguard high quality in what you deliver.

To thrive in the team and succeed well in the role, you are a team player who wants to be a strong contributor to the team culture. Additionally, you are service-oriented and enjoy close dialogue with customers. About the employment This is a consulting assignment with employment at OIO with an immediate start. The intention is that this transitions to a permanent employment provided that all parties are satisfied with the collaboration. Other information Scope: Full-time, office hours Start: Immediate Location: Stockholm Contact person: Anna Edlund anna.edlund@oio.se Salary: Fixed monthly salary

Remember to be quick with your application as we conduct continuous selection of candidates and the advertisement may be closed before the position is filled if we have moved into the selection and interview phase. About OIO Our passion is to help you find the right role and workplace. At the same time, we are aware that you are picky and choose with care regarding your next career step; we would do the same. Therefore, we work dedicatedly in the recruitment process to get to know you and your ambitions. This is because we believe that people in the right place have a greater chance of reaching their full potential. Through fair, uncomplicated employment terms as well as present leadership, we subsequently work actively with your engagement and your development. In this way, we strive to become an obvious career partner for you. We are as picky as you are.