Clinic Assistant

Job Responsibilities:

• Greet and welcome patients, manage patient flow, and schedule appointments
• Prepare examination rooms and ensure they are clean and well-stocked with necessary supplies
• Attend to inbound calls and assist with patient enquiries
• Assist healthcare professionals during patient examinations and procedures
• Submit insurance claims and issue tax invoices
• Maintain accurate patient records and handle confidential medical documentation
• Deliver exceptional customer service by addressing patient inquiries and concerns
• Provide concierge assistance for patients to and from MRT stations or drop-off points, when required
• Perform general administrative duties to support the efficient day-to-day operations of the clinic

Requirement:

• Minimum GCE “N” or “O” Level qualification
• Fluent in English; ability to speak Mandarin is an advantage (to liaise with Mandarin-speaking patients)
• Prior experience in a customer service role is an advantage
• Strong communication and interpersonal skills
• Customer service-oriented with a willingness to learn
• Candidates with no experience are welcome to apply