Front Desk Receptionist supervisor
Ohana Suites Yogyakarta stands as an unparalleled and elegant luxury destination, offering a stay experience where every moment feels like a warm embrace. Amidst green gardens that whisper tranquility, we continue to expand our big family to maintain the highest service standards. We are opening opportunities for talented candidates to join our team because we believe that guest happiness begins with the first warm and professional interaction, thus we are looking for individuals ready to be the friendly face and representative of our exclusive values.
As a Front Desk Receptionist supervisor, you will play a central role in ensuring operational smoothness in the reception area and serving as a field leader who supports other receptionist team members. Your main responsibilities include supervising the guest check-in and check-out processes with high precision, proactively handling complaints or special requests, and ensuring that administrative and documentation standards run according to company procedures. You are also responsible for providing guidance to frontliner staff so that every interaction with guests reflects a friendly, efficient, and customer satisfaction-oriented impression, while maintaining the neatness and aesthetics of the hotel's front area that always welcomes the arrival of guests.
We invite you to apply if you have a high school (SMA or SMK) educational background and possess good skills in Customer Service, Frontliner, English Language, Public Speaking, and Administration. While these technical requirements are important, our top priority is a positive attitude, effective communication skills, and the passion to learn and grow together with our team. If you feel a fit with our work culture that prioritizes friendliness and service quality, we sincerely hope to meet you to discuss how your contribution can become part of the success story of Ohana Suites Yogyakarta.
Skills: Frontliner, Customer Service, English Language, Public Speaking, Administration