IT Specialist (Info Sec)

This position is in the Department of Labor Office of Inspector General (OIG), Office of Management and Policy (OMAP), Division of Technology (DIT), Branch of Information Systems and Security (BISS). The incumbent serves as a senior Information Technology Specialist responsible for planning, coordinating, implementing, securing, operating, troubleshooting, and maintaining IT systems and services that support the OIG mission, including on premises, cloud, and hybrid IT environments.

Major duties

Administers, secures, and maintains OIG IT systems, networks, servers, and endpoint devices across on-premises, cloud, and hybrid environments, ensuring systems remain available, functional, secure, and operating efficiently to support OIG mission requirements. Administers and monitors implementation of Agency IT security-related policies, practices, and standards and how these interfaces with those of the Agency-line programs. Plans, coordinates, and implements the deployment of new or modified hardware, software, network services, and cloud infrastructure, developing implementation plans, test plans, and back-out procedures to ensure successful integration with existing systems and minimal operational disruption. Analyzes, diagnoses, and resolves complex technical problems spanning multiple IT domains - including systems administration, network operations, endpoint management, cloud services, and security configuration - by identifying root causes and implementing effective corrective actions. Monitors systems resources, including performance, capacity, availability, serviceability, recoverability, and continuity of operations. Identifies trends, risks, and emerging operational issues; recommends improvements to increase reliability, security, and efficiency. Implements and maintains IT security controls and procedures, including access management, vulnerability and patch management, configuration hardening, and audit/remediation support, in accordance with federal, Departmental, and OIG information security requirements. Serves as a technical authority and project coordinator, providing expert advice and guidance to management, IT staff, contractors, and end users, and coordinating with stakeholders on IT planning, acquisitions, and implementation of new capabilities. Plans, implements, administers, and secures cloud-based and hybrid IT infrastructure and services, performing cloud configuration, resource and access management, network integration, monitoring, backup and recovery, and optimization in accordance with federal, Departmental, and OIG requirements. Other Information: This position will not be filled until the Department's Placement Assistance Programs have been fully utilized. This position is outside the bargaining unit. Relocation Incentives are not offered. No Permanent Change of Station Funds (PCS) will be offered.

Qualifications

You must meet the Basic Qualifications and Minimum Qualifications to qualify for the IT Specialist (Info Sec), as described below. Basic Qualifications: Applicants must have IT-related experience demonstrating each of the following competencies listed below:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

AND Minimum Qualifications: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-12, in the Federal Service. Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Qualifying specialized experience for the GS-13 level includes all of the following:

• Administers and maintains IT information security, systems, servers, networks, and endpoint devices in an enterprise environment;
• Troubleshoots and resolves technical problems involving hardware, operating systems, network connectivity, and system security;
• Applies IT security policies, procedures, and/or controls (i.e. access management, patch management, or system hardening) to protect information systems.

Education

There is no substitution of education for the required specialized experience at the GS-13 level.