Technical Program Manager (Salesforce) 2 Year Term

About the company

This position is located in the Executive Office of the President, Office of Administration, Office of Chief of Information Technology (OAIT), serves as a senior technical leader responsible for planning, executing, and overseeing complex, high-risk, and high-visibility information technology initiatives.

Your tasks

THIS IS A 2-YR TERM POSITION NOT-TO-EXCEED 4 YEARS, WHICH MAY BE EXTENDED TO A MAXIMUM OF 10 YEARS BASED ON MANAGEMENT NEEDS. As a Technical Program Manager (Salesforce) 2 Year Term, GS-2210-14, your typical work assignments may include the following: Serves as a technical advisor evaluating complex solutions, architectural tradeoffs, and risks; leads the end-to-end lifecycle management of high-impact IT projects from requirements definition and design through testing, deployment, and sustainment. Leads cross-functional project teams to develop comprehensive project plans, schedules, and milestones; utilizes appropriate delivery methodologies (Agile, Hybrid, Waterfall) to ensure seamless IT service transitions, platform upgrades, or new capability integrations. Plans and manages IT project and program budgets, including multi-year funding, cost estimates, and spend plans; tracks obligations, expenditures, and burn rates to support comprehensive IT budget formulation, execution, and reporting. Identifies, analyzes, and mitigates technical, cybersecurity, operational, and financial risks across IT initiatives; maintains risk registers and ensures strict compliance with federal IT security, privacy, records management, and data protection requirements. Communicates complex technical concepts clearly to both technical and non-technical audiences, building consensus and fostering collaboration across diverse engineering, product, cybersecurity, and mission teams. Ensures IT solutions directly align with enterprise architecture, security controls, records management, privacy requirements, and data governance standards. Translates organizational strategy and agency strategic plans into actionable IT roadmaps, modernization plans, and execution frameworks to improve system reliability, security, and efficiency. Establishes and monitors IT performance metrics, KPIs, and service level indicators to track project progress, system performance, and drive continuous improvement. Prepares and delivers concise, data-driven reports, briefings, and post-implementation reviews for senior leadership to facilitate strategic decision-making. Serves as a Contracting Officer's Representative (COR) for IT contracts, overseeing contractor performance, deliverables, and financial invoices in strict compliance with Federal Acquisition Regulations (FAR).

1. Managing IT projects and programs using Agile methodologies, including planning, coordinating, monitoring, and delivering technology initiatives;
2. Developing, documenting, prioritizing, and managing Agile work products, including user stories, epics, tasks, product backlogs, and sprint deliverables;
3. Developing and maintaining knowledge management artifacts, including technical documentation, project plans, process workflows, and status reports for technical and nontechnical audiences;
4. Managing Salesforce technology initiatives, including platform development, enhancements, integrations, and implementation activities; and
5. Overseeing Salesforce organization (org) administration, including platform configurations, user access, environments, system functionality, and operational maintenance.

Requirements

ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT. MINIMUM QUALIFICATION REQUIREMENTS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards. SPECIALIZED EXPERIENCE: Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the next lower grade or comparable pay band in the Federal service or equivalent experience in the private sector. BASIC REQUIREMENTS: Applicants must meet one of the following criteria listed below in order to meet the basic requirement for Technical Program Manager (Salesforce) 2 Year Term, 2210. In addition to the specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND You may qualify at the GS-14 level, if you fulfill the following qualification requirement: One year of specialized experience equivalent to the GS-13 grade level in the Federal service or equivalent experience in the private sector, that demonstrates the following:

Quality Rating Factor: Applicants who possess the following highly preferred, but not required, specialized experience may be considered exceptionally well-qualified and receive a higher ranking during the evaluation process. This experience must be clearly documented in your resume.

• Experience building, scaling, and managing enterprise-grade containerized solutions utilizing Docker and Kubernetes orchestrators.
• Demonstrated proficiency in implementing or leveraging code-generative and agentic AI models to optimize software development life cycles or automate complex tasks.
• Advanced understanding of configuring, maintaining, and troubleshooting automated action workflows and CI/CD pipelines to ensure seamless application deployment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

This position does not have an education requirement.