Apprenticeship Railway Travel and Mobility Service in Wien

Do you enjoy being in direct contact with customers every day and accompanying them on their journeys? You can find this opportunity at the ticket counter, in the ÖBB Kund:innenservice, or on the train. Also, check out our professional video for this apprenticeship.

Your future tasks

You advise, inform, and assist our customers before or during their journey.

You plan travel routes and create suitable offers and tickets.

You are responsible for safety and ticket inspection on the train.

What you especially need for this

You enjoy assisting and advising customers.

You have good interpersonal skills and do not lose your composure in conflict situations.

You have good English skills and possibly prior knowledge of another foreign language.

You are interested in geography and interested in traveling.

You navigate the digital world without instructions.

You meet the physical requirements. Our offers that will convince you You will work in four areas of activity: as a Reiseberater:in at the ticket counter, Kund:innenserviceagent:in, Zugbegleiter:in, and as a Bürokauffrau/Bürokaufmann. You will receive two apprenticeship qualifications as Bahnreise und Mobilitätsservicekauffrau/Bahnreise und Mobilitätsservicekaufmann and Bürokauffrau/Bürokaufmann. You have the option to choose an apprenticeship with Matura.

You have versatile development opportunities within the Group.

You will receive free travel throughout Austria with ÖBB trains.

You have the opportunity for an internship abroad in the 3rd year of apprenticeship. Vocational school is in Wien and alternating practical training sites are in your region.

The apprenticeship starts in September 2027

The apprentice income for the apprenticeship Bahnreise- und Mobilitätsservice is per month/gross (as of December 2025):

in the 1st year of apprenticeship: € 916.70

in the 2nd year of apprenticeship: € 998.66

in the 3rd year of apprenticeship: € 1,335.41

in the 4th year of apprenticeship: € 1,799.67

Your application Apply online right here with the following complete documents: CV

Annual school reports from grades 7 - 8

School report/annual report for grade 9, if already completed

Valid residence permit – for non-EEA citizens

Proof of citizenship or copy of passport

Photo This is how you apply for this apprenticeship position.

Contact persons

Do you have any further questions about the application and our apprenticeships? Feel free to contact us by phone or email:

Tel.: +43 5 1778 97 65003 E-Mail: lehrlingsbewerbung@oebb.at

For technical questions regarding this job advertisement, please contact the following email address: lehre-mobilitaetsservice@pv.oebb.at

Women are an indispensable part of our success and our corporate culture. Therefore, we particularly welcome applications from women, who will be given preference in the event of equal qualifications – taking into account the relevant framework circumstances of all applications.

We point out that, in the course of recruitment, the provision of a criminal record certificate is required.

Über das Unternehmen:

Since 1923, as ÖBB, we have been shaping mobility in Austria: we transport people and goods and work on solutions for rail, bus, and logistics. Our investments in rail infrastructure contribute to the Austrian economy. As one of Austria's largest employers (*), ÖBB offers various professional fields, supports employees in their professional and personal development, and implements measures to promote their health. Together, we work on a corporate culture characterized by appreciation and respectful cooperation.

(*) Source: Firmium, „Größte Arbeitgeber Österreichs“, https://www.firmium.ch/blog/groesste-arbeitgeber-oesterreich </body>