Customer Service Executive or Manager 客户帐户服务行政人员或经理

OCML SINGAPORE PTE. LTD.Singaporemycareersfuturepublished 09/22/2026

Booking of customer appointments via different channels eg. Online, phone, etc
Ensure customers’ physical treatment/product card balance tally with WESS System
Compile outlet/roadshow feedback forms and prepare reports
Handles all customers’ online and offline enquires, complaints and refunds promptly
Make sure all outlet staff possess and execute quality customer service
Gather feedback/Investigate, discuss and negotiate with clients on complaint cases
Gather feedback/Investigate, handle and process refund cases for customers
Doing public relations with clients and maintain good relationship with them
Ad-hoc tasks as assigned by Management

Possess a genuine willingness to learn, be intuitive，resourceful and coachable
Possess an upbeat, positive and enthusiastic attitude. Create relationships from a cold start.
Confident, self-starter who works well independently
Must be highly self-motivated
Professional phone etiquette
Works well with other employees and is a team player with a positive attitude
Strong communication skills, both oral and written
With at least 1 year experience in customer service job or handling customers
Basic knowledge on how to use Microsoft Word and Excel is required
Minimum a diploma in any field of study is preferred
Will be required to travel to various outlets and different roadshow venues to meet clients and mangers when necessary
8 working hours per day