Telecom Administrator (Tier 1 Support)
Your tasks
We're looking for a Telecom Administrator to join our support team and play a key role in delivering exceptional service to customers while ensuring communication systems run smoothly.
- Handle inbound customer calls and accurately create or update support tickets.
- Monitor emails and ticket queues for new incidents, updates, and escalations.
- Perform Tier 1 support tasks including:
- Voicemail password resets
- Extension name changes
- Basic telecom programming changes
- Initial troubleshooting for call-related issues
- Provide remote support and assist customers with basic hardware troubleshooting.
- Coordinate with field technicians and higher-tier support teams to drive issue resolution.
- Maintain accurate ticket documentation and customer communications.
We're looking for a Telecom Administrator to join our support team and play a key role in delivering exceptional service to customers while ensuring communication systems run smoothly.
- Handle inbound customer calls and accurately create or update support tickets.
- Monitor emails and ticket queues for new incidents, updates, and escalations.
- Perform Tier 1 support tasks including:
- Voicemail password resets
- Extension name changes
- Basic telecom programming changes
- Initial troubleshooting for call-related issues
- Provide remote support and assist customers with basic hardware troubleshooting.
- Coordinate with field technicians and higher-tier support teams to drive issue resolution.
- Maintain accurate ticket documentation and customer communications.
Requirements
✅ Strong customer service and communication skills ✅ Experience in technical support, helpdesk, service desk, telecom support, or NOC environments
✅ Familiarity with Microsoft Windows environments ✅ Ability to troubleshoot technical issues and provide clear instructions to users of all skill levels
✅ Strong attention to detail and documentation skills ✅ Ability to multitask in a fast-paced support environment
Nice to Have
- Experience with VoIP, PBX, SIP, or Unified Communications platforms
- Exposure to Mitel SX-200 ICP, Mitel MiVoice Business (3300), Mitel MiVoice Office (400), or PhoneSuite Voiceware
- Telecom, networking, or IT certifications (CCNA, Network+, etc.)
✅ Strong customer service and communication skills ✅ Experience in technical support, helpdesk, service desk, telecom support, or NOC environments
✅ Familiarity with Microsoft Windows environments ✅ Ability to troubleshoot technical issues and provide clear instructions to users of all skill levels
✅ Strong attention to detail and documentation skills ✅ Ability to multitask in a fast-paced support environment
Nice to Have
- Experience with VoIP, PBX, SIP, or Unified Communications platforms
- Exposure to Mitel SX-200 ICP, Mitel MiVoice Business (3300), Mitel MiVoice Office (400), or PhoneSuite Voiceware
- Telecom, networking, or IT certifications (CCNA, Network+, etc.)