Barista Leader [Loyang]
Your tasks
SUMMARY We’re looking for a passionate Barista Leader that has a strong understanding of coffee preparation and customer service, consistently delivering high-quality beverages with precision and care. You’ll be responsible for maintaining beverage standards, ensuring smooth daily bar operations, and creating a warm, welcoming experience for every guest.
Operations & Quality Control
- Oversee daily bar operations to ensure all beverages meet recipe standards
- Manage bar inventory, ordering, and stock control for smooth daily operations
- Responsible for daily calibration of espresso machines, grinders, and filter equipment
- Monitor and adjust related machines to maintain taste consistency and quality drinks
- Ensure a clean, safe & organized work environment in compliance with hygiene & safety standards
- Oversee bar equipment maintenance, troubleshoot issues and liaise with service providers for repairs as needed
Training & Development
- Train and coach team members on beverage preparation, including espresso extraction, milk texturing, latte art, and workflow management
- Serve as a mentor and role model for baristas, demonstrating best practices and fostering a culture of continuous learning
- Review bar workflows, identify improvement opportunities, standard operation procedures and other training materials
Customer Experience
- Handle customer feedback and resolve beverage related issues promptly and courteously
- Ensure a positive customer experience through friendly interaction and professional service
- Maintain composure and deliver quality services even during high volume and fast-paced periods
Collaboration & Menu Development
- Support restaurant operations and perform any ad-hoc duties as assigned by superior
- Work with management on beverage menu planning, seasonal specials and new drink concepts
Requirements
JOB REQUIREMENTS
- Minimum 3 - 5 years’ experience working as a barista in specialty coffee environment, with at least 2 - 3 years in a supervisory/training role
- Strong knowledge of coffee and equipment calibration (espresso machines, grinders, filters, etc)
- Customer-service oriented, with a positive attitude and ability to handle a fast-paced environment
- Time-management skills, strong attention to detail and consistency
- Flexibility to work shifts, weekends and public holidays as required