KEY RESPONSIBILITIES
1. Daily Salon Operations
- Oversee the daily opening, operations and closing of the salon.
- Monitor appointments, walk-ins and staff availability throughout the day.
- Coordinate staff allocation to ensure clients are attended to promptly and fairly.
- Manage peak periods and make operational adjustments when required.
- Escalate operational issues to Management promptly.
2. Team Supervision & Discipline
- Supervise staff attendance, punctuality, grooming and professional conduct.
- Encourage teamwork and prevent disagreements or internal discussions from affecting the client experience.
- Ensure staff follow assigned duties, responsibilities and salon SOPs.
3. Client Experience
- Check that services are being delivered according to salon standards.
- Handle client concerns professionally and work towards an immediate service recovery where appropriate.
- Maintain a calm and professional salon environment at all times.
4. Appointments & Walk-In Management
- Coordinate appointments, walk-ins, staff availability and room availability.
- Ensure client records and appointment information are accurately maintained.
5. Sales & Retail Performance
- Monitor the team's daily service and retail sales performance.
- Encourage appropriate service upgrades, add-ons and retail recommendations.
- Track progress towards individual and salon sales targets.
- Identify opportunities to improve client retention.
6. Service Quality & SOP Compliance
- Ensure all services are performed according to salon's approved procedures and timings.
- Conduct regular spot checks on service quality.
- Support new staff during their training and integration into salon operations.
7. Hygiene, Safety & Equipment
- Maintain high standards of cleanliness and hygiene throughout the salon.
- Monitor product and equipment handling to minimise wastage or damage.
8. Stock & Inventory Control
- Monitor daily usage of professional products, consumables and retail stock.
- Assist with stock counts and inventory reconciliation when required.
