General Manager (Hotel)

Job Description & Requirements

Profile

Job Title : General Manager (Hotel)

Work Location : Central Singapore. NuVe Group is a Singapore-based hospitality group behind a curated portfolio of boutique hotels and dining concepts.

Job Summary

The General Manager is responsible for the overall leadership, strategic direction, and day-to-day operations of the Warehouse Hotel. This role ensures exceptional guest experiences, strong financial performance, brand integrity, and effective management of all departments, including front office, housekeeping, food & beverage, sales & marketing, and maintenance. The GM acts as the hotel’s brand ambassador and drives a culture of excellence, creativity, and accountability.

Key Responsibilities

1. Operational Leadership

• Oversee all hotel operations to ensure smooth, efficient, and high-quality service delivery
• Establish and maintain service standards aligned with the hotel’s boutique/lifestyle positioning
• Ensure compliance with health, safety, licensing, and regulatory requirements
• Implement SOPs and continuously improve operational processes

2. Guest Experience & Brand Management

• Ensure an outstanding, personalized guest experience at every touchpoint
• Handle VIP guests, guest feedback, and service recovery personally when needed
• Protect and enhance the hotel’s brand identity, design ethos, and service philosophy
• Represent the hotel at industry, community, and mediaevents

3. Financial & Revenue Management

• Prepare and manage annual budgets, forecasts, and financial plans
• Monitor P&L performance, control costs, and maximize profitability
• Work with revenue management to optimize room rates, occupancy, and RevPAR
• Approve major expenditures and negotiate supplier contracts

4. Sales, Marketing & Business Development

• Drive room sales, F&B revenue, and ancillary income
• Collaborate with marketing teams on branding, PR, digital marketing, and partnerships
• Develop strategic alliances with travel agents, corporates and local business
• Identify new revenue opportunities aligned with the hotel’s concept

5. People Management & Culture

• Recruit, train, mentor, and lead department heads and staff
• Foster a positive, inclusive, and performance-driven workplace culture
• Conduct performance reviews and support staff development plans
• Ensure staffing levels, productivity, and labor costs are effectively managed

6. Asset & Facilities Management

• Oversee maintenance of the building, guest rooms, and public areas
• Ensure the unique warehouse architecture and design features are well preserved
• Plan and manage refurbishment or improvement projects when required

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
• Minimum 8–10 years of hotel management experience, with 3–5 years in a senior leadership or GM role
• Experience in boutique, lifestyle, or luxury hotels strongly preferred
• Strong financial acumen and proven experience managing Budget and P&L
• Excellent leadership, communication, and problem-solving skills