Customer Service Representative

Nutripack Benelux designs and produces packaging solutions for the food industry and large kitchens. As a specialist in food packaging, we constantly work on more responsible practices and more sustainable materials, and that ambition also translates into how we serve our customers. For our Customer Service department, we are looking for an employee who will become the point of contact for our customers and who will monitor and improve the entire process. You will join an international group that continues to grow, with plenty of room to help shape processes and systems.

What you will do: Processes, checks, and follows up on complex sales orders in SAP, from start to finish

Are the first point of contact for customers regarding their orders, deliveries, and agreements

Monitor and optimize the entire process

Are the key user for SAP in the field of order management and master data

Check and complete order data and commercial agreements

Coordinate with sales, supply chain, and production regarding availability, planning, and delivery conditions

Identify bottlenecks and propose process improvements, as well as implement them

Manage customer data, contracts, and credit limits

Are the internal point of contact for colleagues regarding order management and systems

What you bring: At least 1 year of experience in a similar role (customer service, sales support, order management)

Strong, demonstrable experience with SAP (must-have)

Customer-oriented attitude, combined with an analytical view of processes and data

A proactive, hands-on, and result-oriented mindset

Stress resistance and the ability to manage priorities in a dynamic environment

Strong communication skills and stakeholder management

Accuracy, structure, and an eye for quality

Fluent Dutch and English

What we offer A full-time job (40 hours per week), 32 hours negotiable.

An impactful, independent role with a lot of responsibility and direct customer contact

The opportunity to actively help improve processes and systems

A dynamic working environment at the intersection of customer service, commerce, and supply chain

A market-competitive salary, aligned with your experience and seniority

Room to further develop yourself

This position is open to everyone who wants to join us, regardless of history and background, as long as you meet our expectations. Everyone is welcome, regardless of origin, age, gender, or belief. Our corporate culture is based on innovation, diversity, entrepreneurship, social responsibility, and ethics. Your personality will be very important to our choice.