Outlet Manager 分店经理

Your tasks

• Manage the day-to-day work activities of the employees to ensure proper coverage, and plan and assign work

• Communicate and enforce policies and procedures

• Ensure all staff are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job

• Oversee the daily operations of outlet for efficient operations

• Ensure good and prompt service to satisfy customers' needs

• Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness, and workplace safety guidelines

• Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory control

• Drive & exceed individual & store targets

• Provide excellent customer service

• Lead and supervise frontline staff, conduct briefing sessions on company procedures and policies

• Evaluate sales and work performance of frontline staff

• Ensure frontline staff are well trained in their service delivery, sales techniques, and product knowledge

• Guiding and training new staff members to promote internal growth

职位描述

• 管理员工休息时间表并计划和分配工作

• 沟通和执行政策和程序

• 确保所有员工都经过适当培训，并按要求获得认证，和拥有有效开展工作所需的工具和设备

• 监督门店的日常运营以实现高效运营

• 确保良好和及时的服务以满足客户的需求

• 确保分店符合所有权威法规，包括但不限于卫生、清洁和工作场所安全指南

• 确保员工遵守公司的规定，例如销售报告、现金管理和库存控制

• 推动并超越个人和分店目标

• 提供优质的客户服务

• 领导和监督前线员工，并以公司程序和政策进行简报会

• 评估一线员工的销售和工作表现

• 确保一线员工在服务交付、销售技巧和产品知识方面接受过良好培训

• 指导和培训新员工，促进内部成长

Requirements

Job Requirements

• Good interpersonal and communication skills

• Good leadership and people management skills

• Able to manage multiple priorities in a fast-paced work environment

• Proficient in Microsoft Office software

• Managers specializing in Sales - Retail / General, Spa and Wellness would be a plus

• Must be able to communicate with English & Chinese speaking customers (to provide consultation and recommend suitable treatments to English and Chinese speaking customers.)

工作要求

• 良好的人际关系和沟通技巧

• 良好的领导能力和人员管理能力

• 能够在快节奏的工作环境中管理多个优先事项

• 精通Microsoft Office软件

• 专门从事销售的经理 - 零售/综合、水疗和健康行业将是一个加分项

9 点45分至下午 6 点）

• 必须能够与说英语和华语的客户沟通（为说英语和华语的客户提供咨询和推荐合适的治疗

What we offer

Staff Benefits

• Attractive salary scheme

• Meal and transport allowance provided

• Yearly performance bonus

• Medical benefit scheme

• Workers’ insurance

• Long service award

• Different types of leave benefits

• Career progression & development opportunities

• Comfortable and conducive working environment

员工福利

• 底薪加高佣金

• 提供膳食和交通津贴

• 年度绩效奖金

• 医疗福利

• 工人保险

• 长期服务奖

• 不同类型的休假福利

• 职业发展和个人发展机会

• 舒适和优越的工作环境

Other

• Full time/permanent position

• Able to commit to working retail hours on weekdays (10.45am-9pm) and weekends/public holidays (9.45am-6pm)

• 全职/永久职位

• 能够接受在零售时间上班，周日（上午 10点45分至晚上 9 点）、周末和公共假期（上午