Senior Outlet Manager (F&B Operations)

Your tasks

Job Overview We are looking for an experienced, hands on Senior Outlet Manager to lead the daily operations of our F&B outlet. You will own the outlet’s performance, from food quality and service standards to team leadership and profitability. You will also support the Operations team on new initiatives and outlet openings.

• Run day-to-day outlet operations to brand standards, making sure service is smooth, efficient and consistent.
• Lead, roster and motivate front-of-house and kitchen teams to hit KPIs in sales, customer satisfaction, food cost and labour cost.
• Carry out and enforce SOPs for food quality, service, hygiene and customer experience.
• Recruit, onboard, train and coach staff, and develop supervisors and shift leads into future managers.
• Manage inventory, ordering and stock control with the central kitchen and suppliers to keep wastage low and prevent stock-outs.
• Track the outlet’s P&L, sales and costs, and recommend ways to grow revenue and control costs.
• Handle customer feedback and complaints professionally and quickly to protect the brand’s reputation.
• Keep the outlet compliant with SFA, NEA, fire safety, workplace safety and HALAL requirements (where applicable).
• Run regular outlet audits and staff performance reviews, and follow up on corrective actions.
• Help with new menu rollouts, marketing campaigns and new outlet openings when needed.
• Act as a brand ambassador and model the company’s values on the floor.

Requirements

• At least 5 years of F&B experience, with at least 2 years as an Outlet or Restaurant Manager.
• Proven record of hitting sales and cost targets.
• Strong leadership, communication and people management skills, and comfortable working hands-on during peak hours.
• Good knowledge of food safety, hygiene and inventory control.
• Basic understanding of P&L, rostering and labour cost management.
• Good command of English. Mandarin is an advantage, to work with Mandarin-speaking staff and suppliers.
• Willing to work shifts, weekends and public holidays as the business needs.
• Calm under pressure, solution-oriented and focused on details.