Operational Outlet Manager
Must-have:Lead
Your tasks
As Operational Manager, you are the operational bridge between the CEO . You own outlet performance — sales, speed, quality, and SOP compliance. You make sure every outlet runs the NUI way, every day, without founder dependency. You report directly to the CEO.
- Monitor daily sales, speed of service, and waste across the outlets.
- Hold SPVs accountable to KPIs — revenue, cost, and service standards
- Identify underperforming outlets and drive corrective action fast
- Ensure SOP compliance across all locations consistently
- Conduct regular outlet audits — food quality, hygiene, presentation
- Escalate and resolve operational issues before they reach the CEO
- Coach and develop outlet SPVs into strong, independent team leaders
- Support onboarding and training of new outlet teams during expansion
- Manage shift coverage gaps and crew performance issues
- Submit weekly outlet performance reports to CEO
Requirements
- Minimum 2 years experience managing multiple F&B or retail locations
- Proven experience managing teams of 7 people
- Strong operational mindset — measure first, decide second
- Bali-based or able to relocate immediately
- Fluent Bahasa Indonesia, conversational English
- Must own a motorbike
- Experience in fast-casual, QSR, or franchise F&B environment
- Familiar with healthy food or wellness market
- Has built or implemented SOPs in a multi-outlet setting
- Comfortable with Google Sheets and POS data
Skills:
- Communicative
- Customer Service
- Hospitality Management
- Team Leadership
- Restaurant Management