Microsoft Hyper-V Infrastructure Engineer (L2/L3) – Banking

About the Role

NTT DATA Singapore is looking for experienced Microsoft Hyper-V Infrastructure Engineers (L2/L3) to join a long-term infrastructure managed services engagement supporting a leading bank in Singapore .

You will be responsible for the operation, administration and support of a large-scale Microsoft Hyper-V Private Cloud Platform , supporting business-critical environments across Production (PRD), Disaster Recovery (DR), UAT, SIT and Development.

This is an opportunity to work on a large enterprise virtualization environment comprising more than 300 Hyper-V infrastructure nodes .

The environment operates 24x7x365 , and successful candidates must be comfortable working fully onsite in Singapore on a rotating shift roster , including nights, weekends and public holidays.

Key Responsibilities

• Operate, administer, monitor and maintain enterprise Microsoft Hyper-V private cloud infrastructure .
• Provide L2/L3 operational support across Production, DR, UAT, SIT and Development environments.
• Monitor infrastructure availability, performance, capacity, security and compliance and respond to platform alerts.
• Troubleshoot and resolve incidents involving Hyper-V hosts, Windows Servers, virtual machines, Failover Clusters, storage and network connectivity .
• Perform advanced troubleshooting and recovery of Hyper-V and Windows Server infrastructure.
• Provision and configure virtual machines, including CPU, memory, storage, networking and operating systems.
• Perform VM capacity upgrades and infrastructure configuration changes based on approved requests.
• Administer and support Windows Server and Windows Server Failover Clustering environments.
• Perform security and functional patching across the infrastructure.
• Remediate security vulnerabilities, system-hardening findings and configuration deviations.
• Plan and execute approved infrastructure changes in accordance with established change management processes.
• Perform regular platform health checks, housekeeping and preventive maintenance.
• Monitor infrastructure capacity across compute, memory, storage and network resources and proactively address capacity risks.
• Participate in critical and major incident calls and provide timely technical resolution.
• Perform Root Cause Analysis (RCA) for major and recurring incidents and implement permanent remediation.
• Support Disaster Recovery exercises , infrastructure recovery and DR testing activities.
• Maintain accurate infrastructure inventory, configuration and CMDB records.
• Monitor hardware and software End-of-Life (EOL) and End-of-Support (EOS) and support infrastructure upgrade planning.
• Monitor infrastructure certificates and coordinate renewals before expiry.
• Create and maintain technical documentation, operational procedures, SOPs and recovery runbooks.
• Support infrastructure audits, security reviews, compliance activities and reporting requirements.
• Work closely with application, database, network, storage, security and other technology teams to troubleshoot cross-platform issues.
• Provide technical guidance and knowledge transfer to support teams where required.
• Meet agreed incident response, resolution and infrastructure availability SLAs.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering or a related discipline.
• Relevant hands-on experience in Microsoft Hyper-V and Windows Server infrastructure support .
• Strong hands-on knowledge of Microsoft Hyper-V administration and troubleshooting .
• Good experience administering Windows Server environments.
• Hands-on experience with Windows Server Failover Clustering / Hyper-V Clustering .
• Experience with virtual machine provisioning, administration, troubleshooting and capacity management.
• Knowledge of Microsoft System Center / System Center Virtual Machine Manager (SCVMM) is highly advantageous.
• Experience using PowerShell for administration, troubleshooting or automation is preferred.
• Good understanding of enterprise storage/SAN, networking, DNS and Active Directory concepts.
• Experience with server patching, vulnerability remediation and security hardening.
• Experience supporting highly available Production infrastructure in a large enterprise environment.
• Good knowledge of Incident, Problem, Change and Service Request Management.
• Experience in major incident troubleshooting and Root Cause Analysis.
• Knowledge of Disaster Recovery and infrastructure recovery procedures.
• Familiarity with ITIL processes and CMDB/infrastructure inventory management.
• Strong analytical, troubleshooting and problem-solving capabilities.
• Good communication skills and ability to collaborate with multiple infrastructure and application teams.
• Candidates considered for L3 positions should have deeper expertise in Hyper-V/Windows infrastructure, complex incident resolution, technical escalation, RCA and mentoring of L2 engineers.
• Experience supporting infrastructure within banking, financial services or other large mission-critical enterprise environments will be advantageous.
• Must be willing to work 24x7 rotating shifts, fully onsite in Singapore , including nights, weekends and public holidays.

Why Join This Project?

This is an opportunity to join NTT DATA Singapore and work on a long-term managed infrastructure engagement supporting one of Singapore's leading banking environments.

You will gain exposure to a large-scale Microsoft private cloud environment of 300+ infrastructure nodes , supporting mission-critical systems with stringent availability, security and operational requirements.

Employment Details

• Employer: NTT DATA Singapore
• Client: Leading Bank in Singapore
• Position: Microsoft Hyper-V Infrastructure Engineer – L2/L3
• Work Location: Singapore – Client premises
• Work Arrangement: 100% onsite
• Support Model: 24x7x365 rotating shift operations
• Environment: Production, DR, UAT, SIT and Development
• Technology Focus: Microsoft Hyper-V / Windows Server / Private Cloud Infrastructure

Interested candidates are kindly requested to email their CV with their experience to sandeep.sringeripai@global.ntt

We look forward to your application!