IT Support Engineer _Contract

Key Responsibilities Manage IT security, vulnerability remediation, and patch management for end-user devices. Support Microsoft Intune, Microsoft 365, SharePoint, and Copilot environments. Analyze helpdesk tickets and device metrics to identify recurring issues and drive improvements. Enhance AI-driven helpdesk workflows and automation. Provide end-user IT support, including VIP user support. Develop and maintain IT SOPs and user documentation. Support IT infrastructure improvement initiatives, including office network and server environment upgrades. Requirements 3+ years of experience in IT Support, End-User Computing, or Digital Workplace environments. Hands-on experience with Microsoft 365, Intune, SharePoint, and endpoint management. Knowledge of IT security, patch management, and troubleshooting. Strong customer service and communication skills. Experience supporting VIP users is an advantage.