Copilot AI Developer - IDB Costa Rica
At NTT DATA, we believe the best transformations happen when people, technology, and bold ideas come together.
We are a global business and technology services company with more than 190,000 professionals across 50+ countries. As a Global Top Employer, we partner with organizations around the world to drive innovation, digital transformation, and sustainable growth.
Here, you will be part of a truly global organization where collaboration goes beyond borders, ideas are encouraged, and people have the opportunity to grow while making an impact. Our culture is highly collaborative and entrepreneurial, is built around being the place where people grow—empowering everyone to Respect every voice , Think big. Be bold , Deliver the outcome , and Win together .
Your next challenge
We are looking for a Copilot AI Developer to join our Digital Technology business unit to support our global client in San José, Costa Rica supporting talent acquisition for national and international projects across Banking, Multilateral Organizations, BPO, Shared Services, and Corporate Services.
In this role, you will design, develop, and maintain AI-driven automation solutions that enhance operational efficiency and service delivery across the organization. You will build and optimize AI agents, digital workers, and intelligent workflows using Microsoft Copilot Studio, ServiceNow, Power Automate, Python, and related technologies.
You will have a strong focus on AI agent development, enterprise integrations, process automation, and continuous improvement initiatives, partnering closely with Service Management and business stakeholders to translate operational needs into scalable technical solutions. This role will play a key part in driving automation, improving user experiences, and delivering innovative AI-powered solutions that support business objectives.
Responsibilities:
Develop and maintain AI Agents using Microsoft Copilot Studio.
Design, enhance, and support AI Digital Workers and automation solutions.
Integrate AI agents with enterprise platforms such as ServiceNow, SharePoint, Intune, and other business systems.
Build workflow automations using Power Automate.
Develop, maintain, and troubleshoot integrations using Python and related technologies.
Collaborate with Service Desk teams to define and implement Cognitive AI requirements.
Translate business requirements into technical solutions and automation workflows.
Support testing, validation, troubleshooting, and go-live activities.
Create process and technical documentation.
Identify opportunities for process improvement and automation.
Analyze operational data and present recommendations for process optimization.
Participate in knowledge transfer and user enablement activities.
Requirements:
2–3 years of experience in software development, automation, AI solutions, or enterprise integrations.
Hands-on experience with Microsoft Copilot Studio.
Experience developing AI agents or digital workers.
Experience with Power Automate.
Experience integrating solutions with ServiceNow.
Strong Python development experience.
Experience working with APIs and enterprise integrations.
Experience gathering business requirements and translating them into technical solutions.
Experience supporting process-improvement or automation initiatives.
Experience with SQL Server or relational databases.
Bachelor’s degree in Computer Science, Systems Engineering, Software Engineering, or a related field.
Intermediate English proficiency or higher.
Nice to Have:
Experience with SharePoint and Intune integrations.
Experience with Power Platform technologies.
Experience with Azure AI or Azure OpenAI services.
Experience with .NET, Java, or JavaScript.
Experience working within Service Management or ITSM environments.
Experience with process automation, workflow orchestration, or low-code platforms.
About NTT DATA
As a Top 5 global IT services provider, NTT DATA brings together more than 190,000 professionals across 50+ countries, supported by a strong ecosystem of established and emerging technology partners. Our capabilities span business and technology consulting, data and artificial intelligence, industry solutions, applications, infrastructure, and connectivity. As part of NTT Group, headquartered in Tokyo, we combine global scale with deep industry expertise to help clients navigate change and achieve meaningful outcomes.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Req ID: 1349