Networking Managed Services Engineer (L2)

Mazurová Anna, e-mail: anna.mazurova@global.ntt

Incident/ticket resolution (via telephone, email, chat) and implementation of requirements. Providing L1 technical support for customers in the field of networks. Monitoring customer infrastructure, communication with the customer, troubleshooting. Previous experience with IT support is required. Willingness to work 24x7 shifts. English required - daily communication. Education within the scope agreed upon with the direct supervisor 5 weeks of vacation 3 so-called Sick Days per year Wage compensation during temporary incapacity for work above the legally required amount, up to the amount of the fixed base salary, for the duration of temporary incapacity for work up to 21 days per year Notebook and mobile phone including a data plan according to company standards Contribution to pension insurance in the amount of 1,000 Kč per month (after the probationary period) Above-standard healthcare (after the probationary period)