MS Engineer (L2)

first contact via email - Mazurová Anna, email: anna.mazurova@global.ntt

Resolution of incidents/tickets (by phone, email, chat) and implementation of requirements. Providing L1 technical support for customers in the field of networks. Monitoring customer infrastructure, communication with the customer, troubleshooting. Previous experience with IT support is required. Willingness to work 24x7 shifts. The primary responsibility of Support Engineers is to provide a service to internal clients through proactively identifying, investigating and resolving technical incidents and problems and to restore service to end users by managing incidents to resolution. The Support Engineer L1 focuses on first line support for standard and low complexity incidents, requests, problems and events. Experience with technical support. Willingness to work on 24/7 shifts.

employee benefits - education in the scope agreed upon with the direct supervisor 5 weeks of vacation 3 so-called Sick Days per year Wage compensation during temporary incapacity for work above the legally required amount, up to the amount of the fixed base salary, for the duration of temporary incapacity for work up to 21 days per year Notebook and mobile phone including a data plan according to company standards Contribution to pension insurance in the amount of 1,000 CZK per month (after the probationary period) Above-standard healthcare (after the probationary period)