Outbound Ticketing Supervisor

Your tasks

Job profile The candidate will be responsible for booking, issuing air tickets and correspondence for corporate clients and individual customers. In addition, should also have Experience of designing Itineraries, costing, booking hotels etc. related travel business with good communication skills, professional skills. We pay much attention to an applicant with good moral values and teamwork abilities.

Roles & Responsibilities

• Provide ticketing, hotel reservations, VISA and travel advice
• Issuing tickets/hotels/tours/transfers via online/offline company sources.
• handing the quotation, reservation; issuance of group tickets
• Oversee our Reservations Team and provide them with assistance when required
• Preparation of travel related documents e.g., Ticket, vouchers
• Liaising with clients, over the phone or via email to discuss their travel requirements, selling

Inbound/Outbound Tour Packages.

• Understanding client package requirements.
• Prepare, plan and quote travel itineraries

• Making and confirming bookings, issuing invoice
• Handling travel insurance
• Researching destinations and keeping up to date with travel industry news
• Creative thinking new business except for travel business
• Create promotional posters of our products on our official Facebook &Instagram page
• Other ad-hoc tasks (Handling inquires & sales of JR Passes)

• Connections of local travel agency or BTM clients

Requirements

Job Requirements -At least 1 year of working experience in the related field.

(Experience in sales to corporate clients and travel agencies is better.)

• Knowledge and skill in Amadeus (GDS) -Amadeus (will be great). Some knowledge on IATA Bsplink (Refund and other matters)

• JR pass (optional)Can learn on your own.

• Travel Insurance certificate (if have) If not, the new person will need to take the course and get the certificate.

• Knowledge about Japan outbound travel and Singapore inbound travel

• Knowledge on VISA process (China, India, Myanmar and etc..)

-Strong phone and verbal communication skills along with active listening

-Excellent customer service skills -Focus on quality and customer service

-Able to work as a team player, also can handle multitasking

-Experience with Key Performance Indicators(KPIs)preferred · -Exceptional listening and analytical skills · -Excellent problem solving and negotiation skills · -Proficient in Microsoft Office -Attitude to actively accept challenges