E-commerce and Logistics Customer Service Agent M/F

Your tasks

His/Her main mission will be to provide technical assistance to customers as well as manage logistical operations.

More specifically, the missions will be as follows

• Handle customer requests by telephone, Internet, instant messaging, or any other communication channel,
• Diagnose faults, answer technical questions, and guide customers through their resolution,
• Ensure administrative processing, updating, and follow-up of customer files,
• Manage customer dissatisfaction and ensure coordination with the relevant departments,
• Welcome carriers and verify the compliance of products and delivery documents,
• Apply procedures for receiving, labeling, storing, preparing, and shipping products,
• Perform order preparations and ensure their follow-up,
• Organize the storage of goods and record stock movements,
• Perform inventories and ensure stock reliability,
• Carry out the unpacking, packaging, and conditioning of products,
• Use the IT, technical, and handling tools necessary for the activity,
• Respect safety, product protection, and waste sorting rules.

Requirements

Technical training in Logistics Management, Technical Support, or equivalent training.

A minimum of two years of experience in a logistics, technical, or customer relations environment. Skills in supply chain management (warehousing, picking) and customer relations and support. Fluent English, written, spoken, and read, is indispensable.

Technical skills From a technical point of view, the E-commerce and Logistics Customer Service Agent (M/F) masters:

• Inventory management and customer file tracking software,
• Office tools, notably the Pack Office,
• Telephone tools and call management,
• Diagnostic techniques and technical problem-solving,
• Packaging, conditioning, warehousing, and storage techniques,
• Safety rules and instructions,

Professional aptitudes

• Listening skills and customer service orientation,
• Good interpersonal skills,
• Analytical and problem-solving skills,
• Ability to organize and prioritize work,
• Rigor and precision,
• Autonomy,
• Adaptability,
• Teamwork,
• Time and stress management,
• Proactive approach,
• Curiosity.

Other

This job offer is entrusted to France Travail by LINDUSTRIE-RECRUTE.FRNSE is looking for an E-commerce and Logistics Customer Service Agent (M/F) to join our BAYO activity at the Aulnat (63) site.