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E-commerce and Logistics Customer Service Agent (M/F)

NSEPuy-de-DômeEURESpublished 09/30/2026
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Must-have:E-Commerce
Machine translation — original language: French.Show original

NSE is looking for an E-commerce and Logistics Customer Service Agent (M/F) to join our BAYO activity at the Aulnat (63) site.

Their main mission will be to provide technical assistance to customers as well as manage logistical operations.

More specifically, the missions will be as follows:

  • Handle customer requests by telephone, Internet, instant messaging, or any other communication channel,
  • Diagnose breakdowns, answer technical questions, and guide customers through their resolution,
  • Ensure administrative processing, updating, and follow-up of customer files,
  • Manage customer dissatisfaction and ensure coordination with the relevant departments,
  • Welcome carriers and verify the compliance of products and delivery documents,
  • Apply procedures for receiving, labeling, storing, preparing, and shipping products,
  • Perform order picking and ensure their follow-up,
  • Organize the storage of goods and record stock movements,
  • Perform inventories and ensure stock reliability,
  • Carry out unpacking, packing, and packaging of products,
  • Use the IT, technical, and handling tools necessary for the activity,
  • Respect safety, product protection, and waste sorting rules.

Profile sought:

Technical training in Logistics Management, Technical Support, or equivalent training. A minimum of two years of experience in a logistics, technical, or customer relations environment.

Skills in supply chain management (warehousing, picking) and customer relations and support.

Fluent English, written, spoken, and read, is indispensable.

Technical skills: From a technical point of view, the E-commerce and Logistics Customer Service Agent (M/F) masters:

  • Inventory management and customer file tracking software,
  • Office tools, notably the Pack Office,
  • Telephone tools and call management,
  • Diagnostic techniques and technical problem-solving,
  • Packaging, conditioning, warehousing, and storage techniques,
  • Safety rules and instructions,

Professional aptitudes:

  • Listening skills and customer service orientation,
  • Good interpersonal skills,
  • Analytical and problem-solving skills,
  • Ability to organize and prioritize work,
  • Rigor and precision,
  • Autonomy,
  • Adaptability,
  • Teamwork,
  • Time and stress management,
  • Proactive approach,
  • Curiosity.