Customer Service Agent (m/f/d) 26025

Customer Service Agent (m/f/d)

We are looking for several people for the Customer Service department as a Customer Service Agent (m/f/d) in full-time at the Köln-Eifeltor location.

We at nox are leaders in the delivery of time-critical spare parts and are constantly improving our logistics through innovative solutions. Our focus is on nighttime deliveries to increase competitiveness and reduce storage costs. With 60 years of experience, we offer individual induction, short decision-making paths, and an open informal culture.

Shape the future with us – even if your profile does not fit 100% yet!

What a workday looks like for you:

• Proactive information to the customer regarding service limitations, expansions, deviations, or other relevant circumstances and initiating suitable proactive measures for service recovery.
• Customer support
• Receipt of customer inquiries - documentation, categorization, and prioritization of the request with the opening of a ticket in the Trouble-Ticket-Management-System TTMS
• Immediate clarification or solution of the request, ideally within the phone call
• Further research until the request is resolved
• Analysis of the individual customer request to identify causes of problems and select suitable solution approaches
• Coordination with the customer regarding solution possibilities and initiation of corresponding measures
• Monitoring the provision of the solution and feedback to the customer
• Verification of the quality of the request's completion in the closing conversation with the customer
• Conducting research and analyses for the sustainable solution of recurring problems
• Organizational planning of service and deployment times according to customer requirements
• Provision of agreed services for internal as well as external customers, e.g., creation of customer-specific reports
• Participation in projects
• Technical induction and support for new employees

What you bring with you:

• Completed commercial vocational training or equivalent several years of professional experience
• Confident handling of Office applications, especially Word, Excel
• Good English skills
• Strong service orientation and sociability
• Friendly and reliable appearance
• Very good verbal and written communication skills
• Quick comprehension
• High empathy and openness
• Active drive for optimization and motivation to shape processes
• High problem-solving and combinatory skills, analytical competence, and affinity for numbers
• Teamwork skills and high resilience

What we offer you:

• 30 vacation days (based on a 5-day week) and predictable working hours: Enjoy plenty of time to recover
• Profit sharing and vacation pay: Your contribution counts and is rewarded
• Capital-forming benefits: We support you in building wealth
• Employee parking spaces: To make your everyday life easier
• Jobrad: Cycling to work in summer? No problem!
• Employee benefit portals: Discounts, e.g., for travel or electrical appliances
• Platform voiio: A family-friendly digital place for advisory services and discounts
• Your workplace: We also offer you the possibility to work mobile and will provide you with a laptop and a mobile phone for this purpose

Everyone is welcome with us, we look forward to your application with the reference number 26025

to [bewerbungen@nox-nachtexpress.de](https://mailto:bewerbungen@nox-nachtexpress.de) (max. 3MB and 2 file attachments).

Please state your salary expectation and possible start date.

Your contact person in the HR department is Laura.