Rooms Division Manager M/F

The NOVOTEL hotel is looking for a Rooms Division Manager.

Your Mission As the Rooms Division Manager, you are the guarantor of operational excellence and the customer experience. You lead the Front Office and Housekeeping departments to offer a memorable stay to every guest, while optimizing the economic performance of your department. A true manager-coach, you unite your teams around the "Heartist" culture and ensure the implementation of the hotel's strategy.

Your Main Responsibilities Management & Leadership: Unite and motivate: Create a positive working environment, develop your employees' skills, and support their professional growth. Drive activity: Manage schedules according to activity, conduct annual appraisals, and set clear objectives. Guarantee the image: Embody the brand codes and ensure the exemplary nature of your teams (attire, presentation, behavior).

Customer Experience & Quality: Personalize the stay: Establish a strong relationship with customers to guarantee personalized welcome and optimal loyalty. Manage satisfaction: Supervise the quality of services (Front Office and Housekeeping) and handle customer complaints with reactivity. Ensure compliance: Ensure compliance with internal audit procedures and brand standards.

Management & Commercial Performance: Optimize revenue: Drive Revenue Management in collaboration with General Management to maximize turnover and occupancy rate. Activity monitoring: Analyze your dashboards (turnover, average price, forecasts) and be proactive regarding pricing policy. Financial rigor: Supervise billing and collection processes.

Hygiene, Safety & Environment: Ensure the safety of property and people. Guarantee the cleanliness of your perimeter and compliance with hygiene and safety standards (fire, etc.). Integrate your actions into the group's eco-responsible approach (Environment Charter / Planet 21 Program).

Your Profile Experience: You have proven successful experience in managing hotel teams. Technical skills: Mastery of reservation tools (Opera, ResaWeb) and Pack Office. Excellent command of English (a second language is a major asset). Solid skills in financial management and activity steering (Yield/Revenue Management). Soft skills: Acute sense of hospitality, detail, and customer service. Natural leadership, ability to anticipate, and spirit of initiative. Excellent interpersonal skills and ability to work in synergy with other departments. Ethics, exemplary behavior, and organizational skills.