Technical Sales Account Manager (M/F)

Come enrich our team with your talent!

We are looking for an Account Manager to join Novelty.

Main Missions:

Client Portfolio Management:

• Establish and maintain strong relationships with existing clients.
• Ensure regular follow-up to understand their needs and expectations.
• Identify growth and development opportunities within the portfolio.

Client Retention and Development:

• Implement retention strategies to ensure client satisfaction and retention.
• Develop new markets and acquire new potential clients through prospecting and networking.

Coordination of Client Events:

• Effectively plan and coordinate all events and projects entrusted by clients.
• Guarantee compliance with deadlines, budgets, and specific client requirements.

Service Level:

• Ensure that the quality of services provided is always in accordance with the standards established by the company.
• Respond proactively to client requests and concerns to ensure their satisfaction.

Commercial Intelligence:

• Perform constant monitoring of the market and industry trends to anticipate client needs and expectations.
• Communicate relevant information to the management team to guide the company's strategic decisions.

Supervision of Stakeholders:

• Supervise the intervening teams to guarantee a high level of professionalism and competence.
• Ensure transparent and effective communication between the different stakeholders involved in projects.

Technical Site Surveys and Team Assembly:

• Conduct site visits to assess the technical and logistical needs of clients.
• Collaborate closely with internal teams to assemble the technical teams best suited to each project.

Logistical and Technical Management:

• Coordinate the material and human resources necessary for the realization of services while respecting budgets and deadlines.
• Ensure that all logistical and technical aspects are taken into account to guarantee the smooth running of operations.

Presence on Sites:

• Be available in the field, depending on the needs of the operation, during project implementation to supervise operations and meet client needs.

Holder of a Bac+2 level diploma such as BTS Négociation et Digitalisation de la Relation Client (NDRC), BTS Commerce International, DUT Techniques de Commercialisation or equivalent. You have at least 5 years of successful experience in a similar position, ideally in a commercial or technical environment.

Driving license (Permis B) required.

Skills

• Mastery of prospecting, negotiation, and commercial development techniques.
• Mandatory technical skills.
• Excellent interpersonal skills and sense of customer service.
• Ability to manage and retain a client portfolio.
• Good mastery of IT tools and CRM software.
• Technical English required for understanding technical documents and professional exchanges.
• Autonomy, rigor, and organizational skills.
• Team spirit and ability to achieve set objectives.