Account Manager - Site Management (M/F)

Come enrich our team with your talent! We are looking for a Technical Sales Account Manager - Site Management to join the team. Customer Relationship Management

• Be the primary point of contact for the client on-site.
• Prepare commercial offers by proposing the solutions most suited to the client's needs.
• Ensure daily follow-up of needs and requests.
• Develop a lasting relationship of trust with the client's interlocutors.
• Guarantee a high level of satisfaction by providing appropriate and reactive responses.

Coordination of Services

• Organize and coordinate the audiovisual services performed on-site, in connection with a dedicated team.
• Plan the necessary human and material resources.
• Anticipate needs to ensure continuity of service.

Operational Management

• Ensure the link between the client, operations teams, technical teams, and support functions.
• Support the teams during services when necessary.
• Guarantee the proper transmission of information between the sales and technical teams.

Quality of Service

• Be proactive in order to optimize organization and services.
• Manage unforeseen events with reactivity and professionalism.
• Contribute to maintaining a level of service in accordance with the quality standards expected by the client.

Training and Experience: Beyond your background and training, we are primarily looking for a personality capable of embodying the values of Novelty and upholding our requirement for quality of service with a strategic client. Recognized for your attention to detail, your ability to anticipate, and your initiative, you are able to provide suitable solutions while guaranteeing a high level of quality of service. You appreciate demanding environments, where discretion, reactivity, reliability, and the quality of relationships are key success factors.

Key Skills:

Hard skills:

• Good knowledge of the audiovisual environment (sound, video, light, and associated equipment).
• Customer relationship management and operational follow-up of a site.
• Planning and organization of interventions.
• Ability to manage multiple files simultaneously and prioritize actions.
• Reading and understanding a client's technical needs.
• Professional English

Soft skills:

• Excellent sense of customer service.
• Ability to move with ease in high-end and demanding environments.
• Interpersonal skills and excellent communication.
• Autonomy and sense of responsibility.
• Organization, rigor, and priority management.
• Ability to manage unforeseen events with discernment and efficiency.
• Ability to work under pressure while maintaining a high level of quality of service.
• Diplomacy and listening skills.
• Team spirit and ability to unite stakeholders around a common goal.
• Initiative and proactive approach.
• Discretion and respect for confidentiality.
• Attention to detail and pursuit of operational excellence.

This position is open to people with disabilities.

Join Novelty and start a new stage of your professional journey with us! We look forward to welcoming you to our team.