Technical Support Engineer (M/F)

Position: As part of the strong development currently experienced by our group, we are recruiting a Technical Support Engineer for our international installation and services activities. The position is located at our headquarters in Roissy-en-France (95), situated in the Paris Nord 2 business zone. Reporting to the International Sales Director, the Technical Support Engineer will join a team of two technical engineers:

Key Responsibilities:

• Provide technical assistance to sales representatives/account managers during the pre-sales phase
• Provide technical assistance to after-sales service representatives during the after-sales phase
• Record technical assistance requests from customers (Salesforce tickets)
• Process tickets upon receipt of the request, taking into account the difficulty caused by possible time zone differences
• Communicate with customers in coordination with account managers via email and telephone until the tickets are closed
• Send a customer satisfaction questionnaire following ticket processing
• Provide training to our customers, both at our premises and on-site
• Perform commissioning / supervision of installations at customer sites
• Perform preventive or curative maintenance interventions on-site
• Maintain up-to-date customer equipment files, particularly with information relating to the end user and the composition of installations
• Inform customers of their technical contact upon first delivery
• Monitor the installed machine fleet, and encourage/advise customers to perform maintenance, order spare parts, and service offerings
• Ensure the completeness/accuracy of technical documentation for products intended for customers
• Report design defects and/or product improvement needs to the design office
• Report opportunities for new equipment sales (complementary or replacement) detected during on-site interventions and customer exchanges to the sales department
• Ensure weekly reporting of activities (Status of ongoing tickets, intervention reports)

Required Skills:

• Engineer or Senior Technician
• Reading of electrical diagrams
• Knowledge in one or more of these areas: automation, mechanics, mechatronics, pneumatics

Desired Profile

• Engineer (Master's degree) with 2 to 3 years of experience in an equivalent position
• Very good level of English (daily written exchanges, mainly via WhatsApp)
• Experience in an international environment, comfortable with foreign interlocutors

Technical Skills

• Solid background in industrial machinery (compressors, motors, turbopump sets, dryers, PSA, monitoring systems)
• Good foundations in: Mechanics, electricity, electronics, fluids (optional)
• Reading of electrical diagrams
• Knowledge of PLC programming (LADDER) - optional

Soft Skills & Aptitudes

• Autonomy and curiosity (ability to handle various breakdowns without standard procedures)
• Reactivity and adaptability, including in emergency situations
• Ability to manage multiple subjects simultaneously
• Problem-solving oriented mindset
• Commercial contact

Conditions & Benefits:

• CDI, starting from 40K€ depending on profile + annual performance bonus of 1.5K€
• Meal vouchers €9.50 / day
• Company health insurance (Mutuelle) covered 50% by the employer
• 50% reimbursement of the Pass-Navigo
• Profit-sharing scheme
• 1 RTT / month + remote work possible
• Occasional travel (1 to 2 times/year)