Your tasks
- Coordinate daily routes for delivery teams to ensure efficiency.
- Act as the main point of contact to confirm delivery windows and resolve scheduling hurdles.
- Proactively manage logistical issues (traffic, delays) to keep the customer journey on track.
- Keep customers updated on their delivery status with empathy and professionalism.
- Notify customers promptly of any changes with professionalism and empathy.
- Manage post-delivery feedback and coordinate any necessary rectification trips for damaged items.
- Update our ERP system in real-time to track delivery success and inventory movements.
- Liaise closely with the Warehouse to ensure furniture is picked, wrapped, and staged for loading according to the next day's schedule.
- Coordinate with the Sales Admin and Purchasing teams to track the arrival of indent/pre-order items needed for specific delivery dates.
Requirements
- Minimum 1-2 years in a logistics, delivery coordination, or administrative role, preferably within the Retail, Furniture sector.
- Proficiency in logistics software, route optimization tools, or ERP systems. Strong skills in Microsoft Excel are essential.
- Exceptional phone etiquette and the ability to remain calm and professional when handling difficult customer situations or logistical crises.
- High attention to detail (to avoid wrong-item deliveries) and a proactive approach to problem-solving.
