Information Technology Support Engineer
JOB PURPOSE
To provide reliable day-to-day technical support across the Resort by assisting with the maintenance, troubleshooting and operation of IT infrastructure, hardware, software, network, PMS, POS, CCTV and communication systems under the supervision of the IT Manager. The IT Support Officer helps ensure timely resolution of technical issues, minimize operational downtime and maintain effective technology support across hotel, leisure and business operations.
KEY RESPONSIBILITIES
l Provide first-line technical support to users across hotel, F&B, leisure, events, administration and other Resort operations.
l Install, configure, maintain and troubleshoot computers, printers, POS terminals, network devices, CCTV equipment and other IT hardware.
l Support the operation and troubleshooting of PMS, POS, communication platforms and other approved business applications.
l Monitor network and system performance, identify technical issues and escalate complex or recurring incidents to the IT Manager.
l Perform scheduled preventive maintenance on IT equipment and support timely resolution of hardware and software faults.
l Assist in implementing IT security, access control, data protection and other cybersecurity measures as directed by the IT Manager.
l Maintain accurate records of IT assets, equipment, software, incidents, repairs, maintenance and other technical activities.
l Support IT requirements for meetings, conferences, events, guest services and other Resort activities.
l Liaise with approved IT vendors and service providers as directed by the IT Manager.
l Perform other duties reasonably assigned by the IT Manager or management.
QUALIFICATIONS AND REQUIREMENTS
l Minimum of OND/HND/Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Information Systems or a related discipline.
l 1–3 years' experience in IT support, technical support or systems administration
l Practical knowledge of computer hardware, software installation, networking and troubleshooting.
l Basic knowledge of LAN/WAN, Wi-Fi, routers, switches and network troubleshooting.
l Experience supporting POS, PMS, CCTV, printers and other business technology systems will be an advantage.
l Basic understanding of IT security, data protection and access management.
l Ability to diagnose and resolve routine technical issues within agreed timelines.
l Willingness to work shifts, weekends, public holidays and provide technical support during events or operational requirements where necessary.
Apply through emmanuel.t@landmarkafrica.com
Location: Abakpa Nike, Enugu State
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