Hotel Operations Manager

Company Description Nosagie Holdings is a diversified African business group with active interests in hospitality, finance, oil & gas, real estate, construction, and FMCG. Founded with its first subsidiary on January 4, 1999, in Benin City, Edo State, Nigeria, the group has expanded steadily and now includes 14 growing subsidiaries. The company is committed to operational excellence, sustainable growth, and delivering high-quality services across its portfolio. Hospitality is a core focus area, offering opportunities to shape guest experiences and support the group’s reputation for outstanding service. Team members join a dynamic environment with room for professional development and cross-industry exposure.

Role Description The Hotel Operations Manager is a full-time, on-site role based in Benin City, responsible for overseeing daily hotel operations to ensure a seamless guest experience. In this position, the individual will supervise front office, housekeeping, food and beverage, and maintenance teams, ensuring adherence to service standards and operational procedures. The role includes monitoring reservations and occupancy, coordinating with revenue and sales teams, and managing vendor relationships to optimize resources and costs. The Hotel Operations Manager will handle guest feedback and service recovery, maintain high levels of customer satisfaction, and ensure compliance with health, safety, and regulatory requirements. Additional responsibilities include supervising staff scheduling, supporting training initiatives, tracking performance metrics, preparing operational reports, and collaborating with leadership on improvement plans and budget objectives.

Qualifications

Strong Operations Management skills, including coordinating multiple departments and optimizing hotel processes. Proven focus on Customer Satisfaction and Customer Service, with experience managing guest feedback and service recovery. Excellent Communication skills for interacting with guests, staff, and management, and for resolving issues effectively. Experience in Training and developing hotel staff, including coaching, performance feedback, and onboarding. Prior hotel or hospitality management experience, preferably in a supervisory or managerial capacity. Solid understanding of hotel standards, health and safety regulations, and basic budgeting or cost control practices. Ability to work on-site in Benin City, manage shifting priorities, and remain calm in high-pressure situations. Relevant diploma or degree in Hospitality Management, Business Administration, or a related field is an advantage.

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