Community Resource Advocate

Summary/Objective

The Community Resource Advocate is a core member of the care team, including the patient's medical provider and the larger primary care team. They are frontline public health workers who understand the community they serve. The Community Resource Advocate is a link between health and social services and the community to facilitate access to services and to improve the quality of their health. The Community Resource Advocate helps increase health knowledge in the community through outreach, community education, informal counseling, and social support.

Essential Functions

Help patients identify social determinants of health that affect their overall health and develop health and social management plans and goals

Assist patients with setting and addressing SMART goals

Outreach to and assist patients in overcoming barriers to obtaining needed medical care and/or social services

Build and maintain relationships with services in the community and establish a presence in newer communities

Assist with conducting preventative screenings in the community

Host outreach events at designated locations and in the community

Understand and retain knowledge regarding community health care resources related to chronic disease, mental health, substance abuse, and other basic care needs

Arrange for services on behalf of the patient, such as helping them arrange transportation and make medical appointments

Complete outreach and follow-up phone calls to patients

These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion.

Competencies

Planning and strategic foresight

Responsible Decision Making

Integrity and accountability

Innovation and creativity

Adaptive and flexible

Leadership, teamwork, and conflict resolution

Professionalism and work ethic

Empathy

Work Environment

Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.

Travel

Travel within Northshore locations will be frequent for this position. Travel outside of Northshore locations will be rare for this position.

Required Role Qualifications

High School Diploma, Transcripts, or Equivalent

Preferred Role Qualifications

Associate's Degree in Healthcare related studies

Two years of experience working within a healthcare setting.

Required Skills

Ability to analyze situations and solve problems at strategic and tactical levels

Excellent interpersonal and customer service skills

Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies

Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors

Practiced at organization and planning

Employ Critical thinking and problem solving

Maintains composure and operates with emotional intelligence

Ethical reasoning and decision-making

Strong attention to detail

Receptive and responsive to feedback

Excellent verbal and written communication skills

Time management, prioritization, and sense of urgency

Proficient with Microsoft Office Suite or related software