Customer Disputes Assistant M/F

You ensure the proper understanding of customer inquiries, which requires good knowledge of the supply chain and the various intermediaries. You analyze the customer's request and provide a direct response by sending them new compliant accounting documents or by explaining the reasoning behind the validity of our invoicing. If necessary, you solicit internal assistance from all the various departments of the company, whether at the agency (customer service, ILS, sales, ...) or at headquarters (lines, Key Accounts, ...). You ensure that our IT systems are in compliance with the tariff offers made to customers. You are proactive and proactive in proposing improvements within the billing quality process.

With an L3 level in Transport Logistics or International Trade, you have initial experience in a similar position. You have a good command of English and office tools. Autonomous, rigorous, and reactive, you have a sense of organization, team spirit, and strong interpersonal and customer relations skills.