Incident & Change Manager [P100481]

Nomios, a key player in the integration of security and network infrastructures, offers its clients tailor-made solutions regarding: audit and consulting, integration, support, managed services, SOC, long-term support, and training. Distributed across the entire national territory, Nomios ensures proximity and quality service to its clients.

Mission:

To complete our NOC team, we are looking for 1 Incident & Change Manager. Reporting to the Support Manager, your mission consists of driving real-time incident management and controlling planned changes:

Real-time Operational Management Ensure that incidents are properly taken into account from the moment they are detected or escalated Prioritize and lead crisis bridges Coordinate internal technical teams and partners Trigger the appropriate level of vigilance for high-impact changes

Backlog Management & Execution Discipline (Incidents and Changes) Maintain a clear, prioritized, and controlled global backlog Identify stagnant tickets or changes and follow up / accelerate Guarantee the processing order and consistency of priorities Ensure a clean handover between teams Control and delegate the backlog of absentees

Change Quality and Governance Refuse / reschedule non-compliant changes

Operational Planning & Coordination Synchronize interventions according to capacities, dependencies, and windows Avoid collisions between ongoing changes and/or incidents Alert service managers in case of overload, conflict, or operational drift

Communication and Stakeholder Management Ensure clear, structured, and regular communication during an incident Inform internal stakeholders and clients in crisis situations

Continuous Improvement and Quality Identify and report drifts or anomalies Contribute to continuous improvement (lessons learned)

If you have: At least 3 years of experience in a similar position A global understanding of network / infra / security environments A Dynamic, organized temperament, oriented towards service and customer satisfaction Excellent interpersonal skills and the ability to unite teams A keen sense of detail Very good stress management Perfect mastery of English

Then you are the talent we are looking for, do not hesitate and join us.

Benefits: Attractive compensation (fixed + variable), Mutuelle, Restaurant card, CSE, profit sharing…

Our values: Sébastien KHER, our CEO, has been developing his company since 2004, relying on mutual trust, autonomy, and listening to his employees, but also on good humor and the pleasure of sharing. Above all, we are looking for a candidate who shares our values: professionalism, flexibility, and benevolence.