Customer Retention Expert

Ready to take ownership of customer retention and lifecycle management? In this role, you combine strategic insight, campaign management, and stakeholder management to create tangible business impact. From Evere, you will contribute to sustainable growth through targeted and thoughtful customer actions.

The job content What this job as a Customer Retention Manager entails:

• Managing customer retention
• Determining a clear customer strategy in line with business objectives
• Translating strategy into concrete action and campaign plans
• Coordinating the execution of campaigns
• Acting as the single point of contact for all initiatives within the assigned customer segment
• Contributing to budget forecasts

Our client You will join an innovative organization where diversity, inclusion, and equal opportunities are central. Collaboration, continuous development, and innovation form the core of the corporate culture. Employees are given the space to make an impact and to utilize their talents to the fullest. Who recognizes themselves in this role as a Customer Retention Manager:

• Holds a degree in Management, Marketing, Communication or a related field
• At least 3 years of relevant professional experience
• Able to translate business challenges into concrete and actionable plans
• Comfortable in leading project teams and realizing campaigns
• Fluent knowledge of English and French; knowledge of Dutch is a plus