Partner Support Specialist

Your tasks

Respond to restaurant partners’ inquiries and complaints professionally. Support partners with issues related to orders, the platform, and daily operations. Coordinate with relevant internal teams to resolve issues and keep partners informed. Record and track partner issues, ensuring follow-up until resolution. Maintain accurate partner records and prepare tracking reports using Excel. Build positive relationships with restaurant partners through reliable and responsive support.

Requirements

Previous experience in customer service or customer support. Good working knowledge of Microsoft Excel. Strong communication and problem-solving skills. Ability to handle complaints professionally and manage multiple requests. Strong organizational skills and attention to detail. Experience in food delivery, restaurant operations, or partner support is a plus.