Customer Experience Agent

Join Our Team as a Customer Experience Agent at Nile Air!

Location: Sheraton, Cairo, Egypt.

Are you passionate about delivering exceptional customer service and creating memorable experience?

Nile Air, Egypt's leading private airline, is looking for motivated individuals to join our Customer Experience Department as a Contact Center Agent.

Qualifications:

• Relevant bachelor's degree.
• Minimum 2 years' experience in contact center field, aviation or travel industry.
• Can handle non-voice channels like live chat and WhatsApp with agreed quality standards and SLA.
• Advanced Amadeus using skills with minimum 1-year experience.
• Excellent knowledge of aviation products and technicalities.
• Ability to work in rotating shifts, including overnight shifts.
• Excellent English language communication skills Written/Spoken.
• Strong problem solving and stress management skills.
• Strong interpersonal and communication skills.
• Strong selling and customer service skills.