PATIENT CARE COORDINATOR
About Us: Our clinic is committed to delivering high-quality medical care tailored to the Singapore community. We adhere to Singapore healthcare standards and prioritize patient comfort, safety and satisfaction.
About the Role: Do you enjoy connecting with people, making them feel welcome and keeping things organized? Do you also have an interest in wellness, photography and social media? Nihon Premium Clinic is looking for a personable, proactive Patient Care Coordinator to support our patients throughout their healthcare journey from preparing for their first visit to coordinating follow-up care. Patient service and care coordination are the main focus of this role, with opportunities to contribute to the clinic’s social media content.
Key Responsibilities: Patient Experience and Care Coordination Provide a warm, professional welcome and respond to patient enquiries with care and clarity. Coordinate appointments, health screenings, referrals and follow-up visits. Help patients prepare for appointments by collecting relevant documents and sharing approved preparation instructions. Keep patients informed about visit arrangements, waiting times and next steps. Track outstanding reports, appointments and follow-up actions. Working closely with doctors, nurses and external providers. Support patients in following doctor-directed health plans through reminders, check-ins and accurate record-keeping. Identify service issues and suggest practical ways to improve the patient experience and clinic workflow. Assist with patient registration and related administrative tasks when needed. Social Media and Content Support Help capture engaging photographs and short videos of the clinic environment, team, health education activities and events. Assist with simple editing, captions and content preparation for the clinic’s social media channels. Contribute ideas that communicate our services in a clear, approachable and professional way. Follow clinic approval processes, patient privacy requirements and applicable healthcare advertising guidelines when creating or sharing content. This is a coordination and patient support role. Medical advice and clinical decisions remain with the healthcare professionals.
What We Are Looking For: A friendly, empathetic and professional manner, with neat presentation and strong service etiquette. Excellent communication, organisation and follow-through. A proactive approach and the ability to remain calm when plans change. An interest in health, wellness and building positive patient relationships. Enjoyment of photography, short-form video and social media content creation. Basic familiarity with Canva, CapCut or similar tools is an advantage. Confidence using digital systems and maintaining accurate records. Strong spoken and written English. Mandarin and/or Japanese language skills are an advantage when assisting patients who communicate in these languages. Prior experience in healthcare, patient relations, hospitality, customer service or medical concierge services is preferred. Candidates with transferable service skills are welcome to apply.