Field Supervisor (Puerto Rico)
About the job: Responsible for leading field work activities, seeking to comply with operational standards and guaranteeing the quality of the collected information; This Role is responsible for the administration of field resources: performance evaluation, professional development, expense control, supplies management, interviews, among others. Responsibilities: Daily support and follow-up regarding the activities (operational and administrative) of the auditors. Responsible for reviewing, adjusting, and approving the auditors' work plan and consequently taking the necessary actions for its fulfillment (reassignments). Monitoring of internal operational indicators and action plans to achieve objectives. Perform verification/supervision of the operational/auditor panel in person. Compliance with the field methodology and guaranteeing the quality of the collected information. Recruitment and maintenance of the stores that make up the operational panel. Communicate and follow up on any problem that may impact/affect operational and administrative processes for their solution. Responsible for auditor training.
About you: This role includes team management responsibilities: Leading a team of 20 people, including day-to-day administration, operations, performance evaluation, coaching, and professional career path. Requirements: Intermediate or Higher (university) level of studies. Live in San Juan, Carolina and/or Bayamon Intermediate - Advanced English +3 years of experience supervising field teams Availability to travel throughout the country Driver's license and own car Personnel management Office: Advanced Excel
Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion