NH Studios Receptionist - full time

• Receive and welcome guests with a warm and professional attitude, following the standard greeting.
• Perform check-in and check-out processes efficiently.
• Assign rooms according to reservation type, preferences, and availability.
• Provide clear information regarding hotel services and schedules.
• Handle special requests, minor complaints, and immediately escalate to the supervisor if required.
• Deliver keys and explain the use of facilities, WiFi, breakfast, and amenities.

ADMINISTRATIVE AND SYSTEM TASKS

• Charge, invoice, and post charges to rooms correctly.
• Verify and update guest data, passports, INE, payment method, and credits.
• Record and follow up on messages, packages, lost property, and wake-up calls.
• Maintain an updated shift log without open pending items.
• Perform pre-registration and pre-assignment for the next day's arrivals.
• Support shift closing.

Requirements

• Minimum education: Higher education
• Bachelor's degree 1 year of experience
• Languages: English
• Knowledge: Administration of sap process integration
• Keywords: recepcion, receptionist, recepcionista