Journey Design Specialist - RB (Platforms Debit Card And Payments)

Design and continuously optimize seamless, intuitive and accessible end-to-end customer journeys across Cards and Payments products by translating customer needs, business objectives and operational requirements into scalable service and digital experiences. Transform customer pain points and business opportunities into future-state journeys, service blueprints, prototypes and backlog-ready solutions that improve customer outcomes and business performance.

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Education:

• Minimum: Bachelor's Degree in Service Design, UX/UI Design, Human-Computer Interaction, Business, Marketing, Psychology or a related field
• Preferred: Master's Degree in Design, Service Design, Human-Computer Interaction or Digital Product Design; UX, service design or design thinking certification preferred

Experience:

• 5-8 years in customer journey design, service design, UX design or digital product design, preferably...