Product Manager CRM M/F
Company Description
Who are we?
Joining NEXTON means joining a company where the spirit of a consulting firm, the creativity of a Factory, and the dynamics of an ESN converge! Thanks to our expertise, we support major accounts and pure players such as SNCF, Orange, and BNP Paribas in their digital evolution and innovation strategies.
Founded in 2011, NEXTON now brings together a team of more than 450 experts specialized in digital, design, agility, product, and development. Together, they create an ecosystem rich in knowledge and diversified skills.
Job Description
NEXTON is recruiting a Product Manager CRM M/F, on a CDI (permanent contract), in Paris!
Your future working environment:
As part of a strategic program for one of our major clients in the media sector, you will join a project to converge the group's different CRMs toward a single platform deployed internationally. You will evolve within a large-scale product organization including more than 10 Product Owners, within a multicultural environment.
Your missions:
Within our teams of experts, your missions will be as follows:
- Product Vision & Discovery: Define and carry the target vision of the group CRM by organizing the collection of needs from different entities (countries, subsidiaries, business units, call centers...).
- Process Harmonization: Analyze existing processes to identify convergences and propose harmonized target processes compatible with a single CRM.
- Value-driven Management: Develop an ROI-oriented roadmap and represent the voice of users with a strong productivity stake.
- Coordination & Delivery: Coordinate the work of more than 10 Product Owners while guaranteeing the global functional consistency of the CRM and alignment between business units and IT.
- International Context: Arbitrate between group standardization and the local specificities of the various international entities.
- Performance Monitoring: Implement performance indicators (adoption, ROI) and contribute to the strategic decisions of the program.
Qualifications
With higher education in computer science, digital marketing, or equivalent, you possess proven experience in Product Management.
Your technical qualities and skills are as follows:
- Expertise in CRM tools, front-office, or customer relationship business tools.
- Mastery of Product Discovery methodologies and complex requirement gathering.
- Ability to coordinate several Product Owners simultaneously.
- Experience in IT convergence programs or digital transformation.
- Knowledge of product organizations at scale (SAFe, Agile at scale) is a plus.
Your transversal qualities and skills are as follows:
- Communication: Ability to communicate clearly with various stakeholders, including proficiency in professional English for international exchanges.
- Analytical Mindset: Ability to model business processes and identify standardization opportunities.
- Leadership: Ability to carry a vision and unite multidisciplinary teams around a common project.
- Result Orientation: Strong focus on business value creation and user experience.
Additional Information
Why choose NEXTON?
We offer you benefits and opportunities to enrich your professional and personal experience throughout the year:
▶ Dynamic communities to support you in your journey.
▶ Meet Ups to develop your skills.
▶ Training to reinvent yourself and progress.
▶ Sporting and festive events to thrive.
▶ A sustainable mobility package to facilitate your daily life and encourage soft mobility.
▶ A latest-generation phone to stay connected.
Ready to join us? Let's meet!
NEXTON