User Support & Customer Relations Officer - Application M/F

Who are we?

Joining NEXTON means joining a company where the spirit of a consulting firm, the creativity of a Factory, and the dynamics of an ESN converge! Thanks to our expertise, we support major accounts and pure players such as SNCF, Orange, and BNP Paribas in their digital evolution and innovation strategies.

Founded in 2011, NEXTON now brings together a team of more than 450 experts specialized in digital, design, agility, product, and development. Together, they create an ecosystem rich in knowledge and diversified skills.

NEXTON is recruiting a User Support & Customer Relations Officer - Application M/F, on a CDI contract, in Paris!

Your future work environment:

You will join the internal tools and platforms department of a large international banking group. Within a global environment, your main role will consist of providing assistance and operational management to employees across three key platforms (Mass Mailing, DAM, and Intranet), while contributing to the modernization of support processes.

Your missions:

• You manage customer relations and user assistance by providing daily support to employees in using various communication-related tools.

• You administer user access and rights, ensuring requests are properly handled and resolving level 1 and 2 application incidents.

• You write and enrich knowledge bases as well as user guides to promote employee autonomy regarding the tools.

• You participate in the rationalization of support by identifying repetitive queries and proposing simple optimizations (FAQ, automation, AI components) to streamline ticket processing.

• You interact daily in English with teams and employees distributed internationally.

• With a Bac +5 education (Business School, Engineering School, or Master's in Information Systems Management), you are looking for a position focused on application support and internal customer relations.

• You have at least 5 years of experience in user support, application portfolio management, or customer relations within an international environment.

• You must master English, both spoken and written, to interact with a worldwide community of users.

• You have a good functional understanding of internal platforms such as email routing tools, digital asset management (DAM) systems, and Intranet portals.

• You demonstrate a strong sense of service and excellent teaching skills to effectively meet employee needs.

• You possess a sensitivity to new technologies to calmly support the progressive integration of automation tools into support.

• You possess great operational rigor to handle a high volume of requests with method and professionalism.

Why choose NEXTON?

We offer you benefits and opportunities to enrich your professional and personal experience throughout the year:

• Dynamic communities to support you in your journey.
• Meet Ups to develop your skills.
• Training to reinvent yourself and progress.
• Sporting and festive events to thrive.
• A sustainable mobility package to facilitate your daily life and encourage soft mobility.
• A latest-generation phone to stay connected.

Ready to join us? Let's meet!

NEXTON