Field Engineer

About the company

Our client is a well-established managed service provider supporting financial services firms around the world! They're cloud-first, closely aligned with Microsoft, and now looking for an experienced Field Engineer to join their London team.

Your tasks

The Field Engineer role This is a varied, hands-on Field Engineer position covering desktop, server and cloud support. As a Field Engineer, you'll spend most of your time at client offices across London. On non-site days, you'll work alongside the wider service desk team. You'll need to be able to commute easily into central London.

What you'll be doing as Field Engineer

• Visiting client sites for both scheduled and ad-hoc onsite support
• Building strong relationships with client stakeholders and representing the business professionally
• Handling support requests by phone and email on non-site days
• Logging all work accurately so colleagues and account managers have up-to-date information on each client's environment
• Escalating issues appropriately and sharing knowledge with the wider team

Requirements

• A background with an MSP or IT solutions provider
• 2+ years in a 2nd line support role, plus at least 1 year as a Field Engineer working across multiple client sites
• Strong Microsoft 365 skills, including Exchange Online and Outlook administration
• Experience with Intune, Autopilot and Entra ID
• Windows Server, Active Directory and virtualisation
• Networking knowledge across LAN, WAN, VPN and wireless
• Backup experience (e.g. Veeam and cloud-based solutions)
• Solid PC hardware and software fault-finding
• A calm, professional manner with clients, especially when dealing with urgent issues
• Good organisation, attention to detail and the ability to juggle competing priorities
• Curiosity about technology and a willingness to keep learning

What we offer

Field Engineer benefits

• 31 days' holiday
• Paid overtime
• Pension
• Health cash plan
• Gym membership and a benefits/discount platform
• Ongoing training
• Cycle to work and electric car schemes
• Discounted hardware and software
• Regular social events

How to apply

If you're a Field Engineer looking for your next step with a financial services MSP, apply now or get in touch for a confidential chat about this Field Engineer opportunity.

Other

Field Engineer London (Hybrid)