Job.boJob.bo

2nd Line Support

NextechLeicesterreedpublished 10/27/2026
View position
28 more positions at Nextech →
Must-have:RemoteHybrid

Your tasks

This role is perfect for someone who enjoys problem-solving, working directly with end users, and contributing to projects that enhance IT service delivery.

  • Act as an escalation point for 1st Line queries, resolving complex issues efficiently.
  • Support and administer Windows desktop and server environments.
  • Troubleshoot Office 365, Active Directory, Exchange, and basic networking problems.
  • Install, configure, and maintain hardware, software, and peripherals.
  • Provide remote and on-site support to users across multiple locations.
  • Document solutions, maintain accurate records, and contribute to knowledge sharing.
  • Assist with IT projects, including system upgrades and migrations.

Requirements

  • 2+ years' experience in an IT support role, ideally with exposure to 2nd line responsibilities.
  • Strong knowledge of Microsoft environments (Windows 10/11, Windows Server, O365, AD).
  • Familiarity with networking fundamentals (routers, switches, firewalls, VPNs).
  • Excellent troubleshooting and communication skills, with the ability to explain technical issues to non-technical users.
  • A proactive approach, with the ability to prioritise and manage multiple tasks.
  • Full UK driving licence (occasional travel may be required).

What we offer

  • Salary up to £35,000 (DOE).
  • Opportunities for professional development and certification.
  • Pension scheme and company perks.
  • Friendly and supportive team environment.
  • If you're a motivated IT professional who thrives in a fast-paced environment and wants to develop their skills further, we'd love to hear from you.

How to apply

Apply now with your CV to be considered.

Other

Job Title: 2nd Line IT Support EngineerLocation: Leicester (Hybrid/On-Site as Required)Salary: Up to £35,000 per annum Are you an experienced IT Support Engineer ready to take the next step in your career? We're looking for a 2nd Line IT Support Engineer to join a growing IT services team, providing high-quality technical support across a range of systems and technologies.