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2nd Line Engineer

NextechMiddlewichreedpublished 11/04/2026
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Role: 2nd Line IT Support Engineer Location: Cheshire (East) Salary: Up to £35,000 Setup: 5 days in office

We're recruiting for an established Managed Service Provider looking to add an experienced 2nd Line IT Support Engineer to its technical team.

This is a hands-on role combining remote support, troubleshooting and client-site work, with the opportunity to get involved in installations and broader technical projects. The business places a strong emphasis on customer service and wants someone capable of taking ownership of technical issues through to resolution.

The role

  • Provide primarily 2nd Line IT support across a varied customer base
  • Diagnose and resolve hardware, software, network and infrastructure issues
  • Deliver support both remotely and through client site visits
  • Work across Microsoft technologies, networking and virtualisation
  • Troubleshoot LAN/WAN environments including TCP/IP, DHCP and DNS
  • Support firewalls, routing and general networking issues
  • Assist with customer installations, upgrades and technical projects
  • Maintain strong communication with customers throughout incidents and requests
  • Continue developing technically, including working towards relevant Microsoft certifications

What we're looking for

  • Previous experience in a 2nd Line IT Support / IT Engineer position
  • Ideally experience working within an MSP or IT services environment
  • Strong Microsoft support knowledge
  • Good understanding of networking, including TCP/IP, DHCP and DNS
  • Exposure to firewalls, routing and virtualisation
  • Comfortable dealing directly with customers remotely and on-site
  • A proactive attitude with strong troubleshooting and communication skills

Package

  • Up to £35,000, depending on experience
  • Monday to Friday
  • On-call rota
  • Company vehicle/fuel card or business mileage arrangement
  • Workplace pension
  • Free parking
  • 28 days annual leave

The MSP preference, Microsoft/networking requirements, client-site work, on-call structure and benefits reflect the previous brief supplied by the client.