Hotel Manager (based in Penang)
Monthly Salary: UP to $25,000 MYR/month (Negotiable) Working Address: Penang
Responsibilities and Duties:
The ideal candidate is responsible for the overall success of all hotel operations, financial profitability, and guest engagement. This position must have extensive experience in creating and implementing critical paths for all operations, including financial success, ultra-luxury service standards, exceptional guest experiences and leadership training and mentoring.
- Manages and organizes all staff of the hotel whose mission is to ensure smooth and efficient handling of all the activities related to guests and their interaction with each other in various departments, this is accomplished within the scope of a budget and in conformity with well-defined management norms.
- Responsible for planning, directing, controlling, coordinating and participating in the activities of all staff.
- Fully knowledgeable of the property management system and core standards, is responsible to ensuring its proper usage and maximization to reach efficient and consistent quality service.
- Oversee daily hotel operations to ensure seamless coordination across all departments and consistent delivery of ultra-luxury service standards.
- Monitor financial performance, manage operating budgets and implement cost-control measures to achieve profitability targets.
- Drive exceptional guest satisfaction by anticipating guest needs, resolving service issues and ensuring personalised guest experiences.
- Foster a service-driven culture that promotes teamwork, accountability and continuous improvement across all departments.
Qualification and Requirements:
- Degree or diploma in Hospitality Management, Hotel Management, or a related field.
- Extensive experience in hotel operations, preferably within ultra-luxury or luxury hospitality environments.
- Proven leadership experience overseeing multiple hotel departments and managing large teams.
- Strong financial acumen, with experience in budgeting, cost control, revenue optimisation and driving profitability.
- Demonstrated ability to uphold ultra-luxury service standards and deliver exceptional, personalised guest experiences.
- Strong operational planning and execution skills, including developing and implementing operational strategies and critical paths.
- Proficient in property management systems (PMS) and hotel operating standards, with the ability to optimise system usage and operational efficiency.
- Excellent leadership, communication and interpersonal skills, with a track record of coaching, mentoring and developing teams.
- Strong problem-solving and decision-making abilities, with a guest-centric and value-driven management approach.
- Ability to work in a fast-paced environment while maintaining high standards of service quality and operational excellence.
Nextbeat Singapore Pte. Ltd. EA License Number: 22C1267 EA Personnel No: R22110252