Executive - Client Experience

Who We Are NEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world’s most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers, and potential to turn into performance. With 500+ driven minds across five countries, we power a global rhythm—220,000+ daily users from 170+ nations, each chasing greatness in their own way.

Your Role in Our Mission As an Executive – Client Experience, you will be the frontline ambassador of NEXT Ventures' global customer success strategy. This role ensures that client interactions are handled with precision, empathy, and professionalism—supporting our mission to deliver remarkable, tech-driven financial experiences to users in 190+ countries. You’ll play a vital role in maintaining client trust and converting feedback into continuous improvement.

How You’ll Make an Impact Real-Time Client Support

Respond promptly to customer inquiries via Instant CRM and helpdesk systems

Escalate complex or sensitive issues in accordance with escalation protocols

Ensure client satisfaction by adhering to defined service timeframes

Feedback Collection & Service Improvement Capture and relay client feedback to relevant internal teams

Identify recurring issues and propose solutions to enhance the client journey

Contribute ideas that align with our client-first service culture

Data Management & Team Collaboration Collect and maintain accurate client records in the support database

Support the team by executing daily tasks as directed by the supervisor

Foster collaboration and maintain a vibrant, solution-oriented team culture

What You Bring Excellent English writing and speaking skills

Strong communication ability across email, live chat, and internal tools

Fast and accurate typing speed

High adaptability, patience, and attention to detail

Strong familiarity with Google Sheets and Microsoft Office Suite

The ability to work calmly under pressure and meet response SLAs

Openness to new ideas and a willingness to continuously improve

Shift Times: 7.00AM - 4.00PM

1.30PM - 10.30PM

Your X-Factor Proactive and solutions-driven in high-volume environments

Approaches every client interaction with empathy and clarity

Consistently brings energy and positivity to the team

Quick to learn and take ownership of new systems and workflows

Your Perks Food and Beverage

Entertainment

Learning Opportunities

Employee Centric Policies

Access to game zone and relaxation areas

Fast Paced Career Progression

Your Journey After Applying 30-minute Get-To-Know-You Session (with TA Lead)

Assessment Session

60-minute Final Interview Session (with Management)

Why Join NEXT We’re not your average workplace—we work hard, play harder, and celebrate every win.