Client Relationship Associate

Read this first. This is a long JD on purpose. We read every application, and we expect you to read every word of this one.

About Nexply

Nexply is a compliance, risk and legal company. We help fintechs, payment companies and digital businesses get licensed, stay compliant and manage risk. We are a licensed Data Protection Compliance Organisation (DPCO) with the NDPC, and we work with founders, COOs and compliance leads in Nigeria and other markets.

Why this role exists

Closing a client is the start of the work, not the end. After a client signs, there are documents to collect, timelines to manage, regulators to wait on, audits to file, renewals to remember and a founder who wants to know what is happening every week.

Right now too much of that lands on our leadership. Clients call them directly for updates, reminders and small questions. We want one person who owns every client relationship from the day they sign, so leadership can focus on bringing in new business.

That person is you. Clients should feel they always have someone to talk to, that they always know where things stand and that nothing falls through the cracks.

Who you will work with

You will report to leadership and work every day with our legal, risk, and compliance team, our legal partners and our technical partners. They do the technical work. You make sure it gets done, on time, and that the client knows about it.

What you will do

1. Own the client after they sign

• Run onboarding for every new client: kick-off call, welcome pack, document checklist and a clear timeline
• Set expectations properly from day one: what we need from them, what happens next, how long regulators usually take and what is outside our control
• Be the first and main point of contact for every client on WhatsApp, email and phone
• Book and run a weekly check-in call with each active client, and send a written update after every call

1. Manage client timelines and tasks

• Log every client request in our tracker the same day it comes in
• Assign each task to the right person on the team, agree a deadline with them and follow up until it is done
• Make sure clients receive their audit reports, filings, licence documents and deliverables on time
• Tell the client early when something will be late, and why. A client should never have to chase us

1. Run the compliance calendar for every client

• Keep a calendar of each client's yearly obligations: annual data protection audits, licence renewals, regulatory returns, AML/CFT reviews and other recurring filings
• Send reminders well ahead of each deadline, collect what the client needs to provide and hand it to the team on time
• Follow up on renewals, retainers and outstanding invoices together with finance

1. Keep clients happy and keep them with us

• Check in after every milestone and run a short review with each client every quarter
• Handle complaints calmly, fix what you can and escalate what you cannot, the same day
• Spot new needs during your conversations and pass them on as new business opportunities
• Track client satisfaction and retention, and report on them every month

1. Communications and social media

• Manage Nexply's social media pages, especially LinkedIn, with a monthly content calendar
• Work with the legal team to turn new regulations into short client alerts, posts and newsletters
• Keep our tone professional and clear. Nothing about any client is posted anywhere without written approval

1. Plan and run events

• Plan client roundtables, webinars, workshops and our presence at industry events
• Handle the full plan: budget, venue, invitations, speakers, materials, on-the-day running and follow-up after

What a normal week looks like

• Monday: review the tracker, confirm the week's priorities with the team and send each client a short "this week" note
• Tuesday to Thursday: weekly client calls, chase internal tasks, collect client documents, send renewal and audit reminders
• In between: answer client messages, draft a client alert or LinkedIn post, move an event plan forward
• Friday: send every active client a written status update and give leadership a one-page report on all clients

On a busy week you could be handling 15 or more clients, two deadlines on the same day and an event in the background. If that excites you, keep reading. If it stresses you out, this is not the role for you.

What success looks like after 90 days

• Every active client has one up-to-date tracker, a weekly call and a named contact: you
• Leadership no longer gets routine update calls from clients
• Every client's yearly deadlines are on one calendar, with reminders already set
• No missed deadline and no client finding out about a delay before we tell them
• Our LinkedIn page is posting consistently and at least one client event is planned

What you need

• A Bachelor's degree in Communications, Business Administration, Marketing, Public Relations or a related field
• At least 2 years in client service, account management, customer success or client relationship work, ideally in a law firm, consulting firm, bank, fintech or other professional services business
• Proof that you have managed many clients or projects at the same time, under pressure, without dropping anything
• Excellent written and spoken English. Your emails and updates should need almost no correction
• Confidence speaking to founders and senior executives
• Strong organisation. You follow up without being reminded
• Comfortable with Google Workspace or Microsoft Office, a task tool such as Notion, Trello, Asana or ClickUp, and Canva

Nice to have

• Some understanding of fintech, payments, compliance or regulation in Nigeria
• Experience planning corporate events or webinars
• Experience growing a company LinkedIn page

What this role is not

• It is not a legal role. You will not give legal or compliance advice. You make sure the people who do give it deliver on time
• It is not a pure social media role. Social media is one part of the job. Clients come first
• It is not a quiet 9 to 5. Some events, lifelines and client needs will run into evenings and the occasional weekend

Work arrangement

Full-time and on-site at our office in Lekki, Lagos, Monday to Friday. You will see confidential client information every day, so you will sign an NDA. In the question field, you'd be asked to pick a random number. The number you should write is 15284937.

What we offer

• Competitive pay based on experience
• Direct exposure to fintech founders, regulators and the business side of compliance
• A role that grows with the company. As our client base grows, so will your team and your responsibility

Our hiring process

• We review applications and screening answers
• Short phone call (15 minutes)
• Practical task: we give you a real-life client scenario and you send us a client update email and a task plan
• Interview with leadership
• Offer and references

Nexply is an equal opportunity employer. We welcome applications from everyone who meets the requirements.

<